AutoNation Honda 104 - Service Center

It was a very good receiving and went perfectly until it got deliverer. Thank you! got deliverer. Thank you! More

There was quite a wait to check in, some of the reps looked like they were trying to ignore the customers. Once I was able to connect with a rep, she was very helpful and went I thought above board to looked like they were trying to ignore the customers. Once I was able to connect with a rep, she was very helpful and went I thought above board to make sure that is was taken care of. AFter checking in late, I expected a long delay in the repair but it was sooner than originally quoted. I think the lovely lady to help was Jolene More

I brought my car in for a scheduled maintenance. They were quick to help me and get me checked in. She was very thorough and explained the process and gave me a time commitment of an hour. They had They were quick to help me and get me checked in. She was very thorough and explained the process and gave me a time commitment of an hour. They had my car ready in an hour exactly. Everyone was extremely friendly and professional and helpful. I like the email of my inspection and receipt. More

The service advisor, Jolene was very helpful and knowledgeable with the info/ display screen issue I had. THe technician had it corrected in minimal time. Jolene even took the time to help clarify s knowledgeable with the info/ display screen issue I had. THe technician had it corrected in minimal time. Jolene even took the time to help clarify some issues I had wit the navigation system. Very professional all around... More

Auto nation Honda on 104 has good customer service. They are quick and very efficient. They are quick and very efficient. More

I was very pleased with both Jason Adamson and the mechanic who worked on my car. They were very professional and did not push me into getting something not needed at this time. I will definitely be b mechanic who worked on my car. They were very professional and did not push me into getting something not needed at this time. I will definitely be bringing my Honda Civic back for future service issues. Thank you for making it such pleasant experience. More

Autonation did a great job of servicing my vehicle. Jason looked for best options to repair. He reviewed everything I needed done and after wards reviewed what had been done. Jason looked for best options to repair. He reviewed everything I needed done and after wards reviewed what had been done. More

The service advisor Jason Adamson did a great job checking on the work and cost. checking on the work and cost. More

On one hand the service department did the work well. Even agreed to take the 25% off coupon that had expired before they had time to schedule my appointment. On the other hand, when asking me to appro Even agreed to take the 25% off coupon that had expired before they had time to schedule my appointment. On the other hand, when asking me to approve the cost of a timing belt, Susan promised to take the 25% off of the gross bill but only showed me a portion of the cost…totally missed that other $1000 which must have been on the next page. I called my son to make sure I was making reasonable decisions and he heard the negotiations…and knew she was promising the 25% off the gross. Nothing was signed so I never saw the next page. When I picked the van up there was only $150 deducted for the coupon…the fine print I had missed. Which would have been fine if it had been part of the decision. The bill was over $2800…About $1000 more than I expected. Susan was able to get her manager to take off more for the coupon so I ended up paying about $2342. I’m sure they felt I got a good deal…I felt that I had been manipulated. I really don’t know if the lies were on purpose but I don’t like to have to question it. More

Great service with a new service advisor. She listened and reviewed the check list of the vehicle. Scheduled future services with her. She listened and reviewed the check list of the vehicle. Scheduled future services with her. More