AutoNation Honda 104 - Service Center

The service was bad. Needs better service management!! No one informs you when car was ready. I had to chase down service tech; he forgot about my car. Needs better service management!! No one informs you when car was ready. I had to chase down service tech; he forgot about my car. More

Service is great, fast, friendly, easy to schedule, in and out, knowledgeable, would recommend, will return and out, knowledgeable, would recommend, will return More

I was my first time going there and A front person greet me, he explained the services that I wanted very good, he made the appointment for me and I get very good service and very nice customer service…. me, he explained the services that I wanted very good, he made the appointment for me and I get very good service and very nice customer service…. More

I brought my car in for an air conditioner issue and a key fab sensor issue. The air was fixed (so far) but unfortunately I was charged a diagnostic fee for the key issue that was neither identified nor r key fab sensor issue. The air was fixed (so far) but unfortunately I was charged a diagnostic fee for the key issue that was neither identified nor resolved. The ‘solution’ was to update a setting that created a whole different issue but did not address the sensor at all. I was able to undo the setting but I’m stuck with the bill and a sensor that still doesn’t work. I would rather it just be said that the sensor deteriorates over time vs paying for an issue that can’t be identified. It took two weeks to get the appt and it’s an 1.5 hour round trip so I’m chalking this up as a loss. This is my third car from Honda 104th and the result of the whole process and my conversations with personal has my confidence in the service department at a low point. More

As always, the service department is excellent. The employees care about you and your car. They are friendly, courteous, and keep you advised of what is going on with your vehicle. My representativ The employees care about you and your car. They are friendly, courteous, and keep you advised of what is going on with your vehicle. My representative was great and had me out in exactly the time he promised. Great Dealership to buy or get service at as I have done both. More

I absolutely love taking my Odyssey to Donovan at Automation 104! Apart from the overall GREAT service I receive on each visit it is a pleasure to work with someone with a great attitude and persona Automation 104! Apart from the overall GREAT service I receive on each visit it is a pleasure to work with someone with a great attitude and personality like Donovan! I HIGHLY recommend taking your car in to him for all your service needs! More

My car was taken on time and services were done very quickly. Jordan was an outstanding service rep and processed everything quickly and accurately with a great attitude. He explained all the recommen quickly. Jordan was an outstanding service rep and processed everything quickly and accurately with a great attitude. He explained all the recommended services and made sure my experience was a positive one. More

The staff member was very friendly and accommodating. He clearly explained what services my car needed. Both services were completed as requested. He clearly explained what services my car needed. Both services were completed as requested. More

This was the worst service experience I have ever had with any of the cars I have owned. Took the van in for a broken cup holder in the tray that slides in and out of the center console. Was told that th with any of the cars I have owned. Took the van in for a broken cup holder in the tray that slides in and out of the center console. Was told that the entire console would need to be replaced! They ordered a new console for the van, which took over a month to arrive. We need the van for my son, because it is a wheelchair accessible van and he has Cerebral Palsy. So we make sure to set up an appointment when he won't need it. Was told it would be a 3 hour appointment max. Dropped off the van, and was greeted by "have an appointment" without looking up. I said yes, and get a heavy sigh... After 3 hours, call to get a status, no answer, leave a message. Called again after a while, same thing. No call back. Called the main number and asked to be connected to the service department, only to be transferred to the voice mail system again. Finally got through and was told they are working on it. Dropped my wife off to get it picked up and she complained to the service desk that it was over 6 hours and nobody returned our calls. The guy said he talked to me, which was a lie! Cost of the console repair was 1268.00 bucks, after the said they would knock off 300 dollars. I will never take a car back to these people again! More

It was easy to make an appointment via online services at this location grewt job. this location grewt job. More