AutoNation Honda Chandler - Service Center

We had a poor experience today at AutoNation Honda of Chandler with their service department. I am hoping someone can assist us with this issue. We purchased our 2012 Honda Accord from SanTan Honda i Chandler with their service department. I am hoping someone can assist us with this issue. We purchased our 2012 Honda Accord from SanTan Honda in 2012. There was no tint on the car but we added that package and was informed there was a lifetime warranty for the tint. AutoNation later bought SanTan Honda. In 2017, the right rear window tint was wrinkling and needed to be redone. AutoNation Chandler did not charge us for that work and we were not challenged regarding the lifetime warranty nor asked to provide documentation. Recently, all of the windows on the side door windows began to wrinkle. I brought it in today around 7:30a.m. to have that fixed. I explained the situation and was assured by the service member (Morgan) that there would be no charge. The documentation I signed showed 0 charge. Almost 4 hours later she called and said she had "bad news", that the warranty would not be honored after all. She explained there had been a change in vendors and we would either have to go to another dealership who worked with that vendor or pay $170 to cover the costs. She explained the old vendor would honor the lifetime warranty but the new vendor would not. I indicated I was not in agreement and asked to speak with her Manager. She said he would call me. She later called again, stating she talked with other advisors and said we didn't do much business with them and she didn't believe the manager would change his mind. I reiterated that I wanted to speak to him. Please note that Morgan was at all times professional in her demeanor. Steve Klemeinic, the Parts/Service Director called me and stated it was not a vendor change, but the ownership change in the dealership that affected this decision. Overall he was rude and condescending, stating that AutoNation wasn't contractually obligated and, while acknowledging that it didn't sound good, stated loudly and dismissively, "I DON"T OWE YOU ANYTHING!" In the middle of the conversation he abruptly asked where I get my car serviced and noted we had not done business with them in the past three years. I indicated this was not relevant. Our impression is that our records were purged after a period of time. He claimed that AutoNation had sent a letter about 3 years ago that it would no longer honor warranties such as this. When I asked him for a copy, he started demanding I show him the warranty - even though he had acknowledged that they had honored the warranty in 2017 and overall were not disputing that a warrant existed. When I began pointing that out, he began talking over me and claiming I wasn't being "logical". I had my husband speak to him as well as I was beginning to believe that Steve had a problem working with women. I was wrong, he is simply bad at customer service. Based on our interaction with him, we believe he simply made the choice that risking the loss of our business was better than absorbing the cost of honoring the warranty. I called and left a voicemail for Phillip, the General Sales Manager but have not yet received a call back. Ultimately, we are asking for confirmation that AutoNation did indeed direct local dealerships not to honor existing warranties on cars sold by their predecessors as is being claimed by Autonation Chandler. The treatment we received today was inappropriate and beyond poor customer service. More

Quick attention, up to date estimate of cost of services needed, complete listing of services completed and list of those I postponed because of expense to follow up later. Very polite and helpful. . needed, complete listing of services completed and list of those I postponed because of expense to follow up later. Very polite and helpful. . More

Our service agent was very helpful and we are more than happy with his service. happy with his service. More

I bought my 2014 Honda pilot here and have had most major service done here. In my experience they are honest, fair and get your car back to you in a timely manner. service done here. In my experience they are honest, fair and get your car back to you in a timely manner. More

I made an appointment Jan 17th to have my car serviced and advisor, Joe Kriezk, was assigned to help me. The technicians were able to determine the issue but stated the part that was needed was on back or and advisor, Joe Kriezk, was assigned to help me. The technicians were able to determine the issue but stated the part that was needed was on back order. Joe advised it would be March before it would get here. March came and I reached out to Joe. (Good customer service would have been for him to reach out to me). Regardless, I was able to get ahold of him after 2 messages and he stated the part would be available in April. Well, here we are in June and no message from Joe or Autonation service and my messages have gone unanswered. If you need something simple like an oil change or tire rotation, then look no further. Anything beyond that, well, may the odds be in your favor. More

I would have rated this dealership higher, the service advisor was fine but I was charged for windshield washer fluid that I know was already full and all other dealerships I have been to it is part of th advisor was fine but I was charged for windshield washer fluid that I know was already full and all other dealerships I have been to it is part of the multipoint inspection, my fault for not looking at the bill. I went to this dealership because I was not happy with previous dealership, that did not respond to my reviews. Customer service does not seem to matter anymore. More

Morgan in the express service department was great! It was busy but I’ve was taken care of well, thank you! It was busy but I’ve was taken care of well, thank you! More

People at the facility, so helpful and friendly , they call us with problems in our vehicle and suggest to us our problems call us with problems in our vehicle and suggest to us our problems More

It was amazing to get an appointment on the same day I called. My service advisor was professional, courteous, and efficient. Also, I was in and out in just one hour. I would highly recommend this deal called. My service advisor was professional, courteous, and efficient. Also, I was in and out in just one hour. I would highly recommend this dealership and the service department anytime. More

The people our great, the service is thorough and costs are reasonable. It did take longer than I was expecting because it was a quick lube. But I did and an inspection and tire rotation. All and all great are reasonable. It did take longer than I was expecting because it was a quick lube. But I did and an inspection and tire rotation. All and all great. Thanks, Bill More