AutoNation Honda Covington Pike

Great and timely service. I was in and out in no time. Couldn’t ask for better service. I was in and out in no time. Couldn’t ask for better service. More

The work took more than a month because the part was in back order. The replacement was costly, as expected. Other than that, the associates were kind and prompt to answer questions. back order. The replacement was costly, as expected. Other than that, the associates were kind and prompt to answer questions. More

I am happy customer! This dealership offers great customer service! They took great care of me. This dealership offers great customer service! They took great care of me. More

Today makes day 78 that AutoNation Honda Covington Pike had my van consecutively. They are unable to fix the air conditioning, it works intermittently. It still doesn’t work. -They replaced the condenser had my van consecutively. They are unable to fix the air conditioning, it works intermittently. It still doesn’t work. -They replaced the condenser 4/14 costing us $940. -They couldn’t duplicate the issue on 4/28. -They didn’t get the van into the shop for 2 days 6/18, couldn’t duplicate the issue. -They didn’t have anyone to look at the van on 7/2 due to the holiday weekend. -They replaced the compressor on 7/16 costing us $748. -They replaced something electrical behind the radio on 7/23. I took the van back on 7/30 for the air not working. Last communication from Honda, Rocky, was 8/15. I got my van back today 10/15 with a cracked windshield. Bonus, the air is still blowing hot. The loaner I was given also got a crack in the windshield that we notified Rocky about on August 15. The new manager, John, said he cannot help me with the refund that old manager, Rocky, told me I would get for the parts they replaced and charged me for that didn’t fix the issue. The new manager said he also could not help me with the crack they put in my windshield despite Honda not having vehicle intake photos. More

I am happy customer! This dealership offers great customer service! They took great care of me. I needed to drop my car off because I had to return to work. I asked about This dealership offers great customer service! They took great care of me. I needed to drop my car off because I had to return to work. I asked about shuttle service, they arranged a ride asap!I received a text from my technician named Daniel. He sent pictures of his findings and recommendations. His follow up was great. He did what was needed. I was pleased with the service. All of the staff that I encountered were very polite. I used to go to Honda Dealerships across town but now I am glad that I tried this location. They are closer and they provide good service. More

I was called about a recall on my car and set up with an appointment at my earliest convenience. I arrived at my appointment and was promptly greeted by service advisor. The service was great and everyone w appointment at my earliest convenience. I arrived at my appointment and was promptly greeted by service advisor. The service was great and everyone was very pleasant. More

If I could leave a zero for a review, I would. Honda CALLED ME in December and said that my car had a recall. I scheduled the appointment for January 16, 2025 @ 9:00 AM. There was a long line to e Honda CALLED ME in December and said that my car had a recall. I scheduled the appointment for January 16, 2025 @ 9:00 AM. There was a long line to enter the service department. So, I called the Service Department from my car. The young lady told me that she saw that I had an appointment. I asked her what was the recall and she stated that she didn't no. She didn't see a recall. I told her that they contacted me. Never the less, it was time waisted. I called later and ask for the manager and was told that he wasn't in. As of now, I still haven't heard from a manager or anyone else after leaving my name and number. This is the most DISFUNCTIONAL place of business I have ever dealt. Nobody there knows anything and they don't try to assist you to resolve the problem that they created. Not to mention that I received a recall letter. They either don't care and they don't know anything because they can never answer the question when asked. Every one of them need to go to a customer service and diversity class. They are all lost. It's sickening that they don't know, nor do they care! More

I was happy and satisfied with the friendly professional service and great teamwork Honda service department, all my questions were answered. service and great teamwork Honda service department, all my questions were answered. More

The service writer was very knowledgeable in the service bay was extremely clean. Was ready on time bay was extremely clean. Was ready on time More

I was treated with respect and the dealership showed interest in my needs for the service of my vehicle. Hunter was kind, courteous, and knowledgeable about the service of my vehicle. interest in my needs for the service of my vehicle. Hunter was kind, courteous, and knowledgeable about the service of my vehicle. More