AutoNation Honda Dulles - Service Center
Sterling, VA
1,399 Reviews of AutoNation Honda Dulles - Service Center
Communication was excellent. Everyone was friendly and courteous. Adam took time to explain things to me. Going to the dealership is not a chore! Everyone was friendly and courteous. Adam took time to explain things to me. Going to the dealership is not a chore! More
Arrived at dealership at appointed timed for emission and mechanical inspections and was quickly logged in. Advised that wait time would be on1 to one and one-half hour. Car was ready and washed one hour l mechanical inspections and was quickly logged in. Advised that wait time would be on1 to one and one-half hour. Car was ready and washed one hour later. More
Friendly and courteous service rep. Phone communication is a challenge with this Dealership. Couldn't get an answer, and twice call was dropped. 2 out of 5 calls went to voicemail. I re Phone communication is a challenge with this Dealership. Couldn't get an answer, and twice call was dropped. 2 out of 5 calls went to voicemail. I resorted to emailing my Service Rep. directly. This was a great idea, because he was very responsive via email. Processes and procedures are lacking in the phone department, making a very frustrating experience. More