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AutoNation Honda Fremont - Service Center
Fremont, CA
1,043 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,043 Reviews of AutoNation Honda Fremont - Service Center
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July 25, 2021
I’ve been taking both my Honda cars here to AutoNation for years because of their excellent and efficient customer service. I make my appointments online which I find very convenient. I usually make appoi for years because of their excellent and efficient customer service. I make my appointments online which I find very convenient. I usually make appointments with Diana Romero and Daniel checked me in because She was with another customer. Note, I came in a couple of hours before my appointment and they didn’t mind. Daniel and Diana are both awesome and friendly. She looked at the history and makes recommendations based on that and reaches out if there are any other issues during inspection. She has excellent communication skills and kept me informed. AutoNation gets extra points for charging my car as well. No other dealer has done that even though I’ve asked so I appreciate that they went above and beyond. More
by Rowena_mail
Employees Worked With
Diana Romero, Daniel Martin
July 24, 2021
Excellent service representative. He hear my concerns and made sure to note down and resolved all issues. Before turning over car to me he also made sure he checked notes to verify everything is fixed. and made sure to note down and resolved all issues. Before turning over car to me he also made sure he checked notes to verify everything is fixed. More
by shaik.juharasha
Employees Worked With
Daniel Martin
July 24, 2021
Always a good experience at AutoNation. And Jason was wonderful to work with. I've had Honda's since 1980. My first was 24 years when I traded it in. This one is seventeen and still going strong. wonderful to work with. I've had Honda's since 1980. My first was 24 years when I traded it in. This one is seventeen and still going strong. More
by judefenix
Employees Worked With
Jason Ngo My service advisor. Excellent , Daniel Martin
July 22, 2021
Professional, efficient and knowledgeable - wait room was clean, everyone kept socially distant. Hand sanitizer available. They washed my car and put plastic down prior to working on my car. clean, everyone kept socially distant. Hand sanitizer available. They washed my car and put plastic down prior to working on my car. More
by Zingor
Employees Worked With
Dao Nguyen-service advisor
July 22, 2021
I always have good experience with Auto Nation Honda Fremont , especially with Mr Dao. Thank you.I will recommend the services to my friends.Thank you for your good work. Fremont , especially with Mr Dao. Thank you.I will recommend the services to my friends.Thank you for your good work. More
by mariec3575
Employees Worked With
Daniel Martin
June 16, 2021
Service is always absolutely beyond expectations. I had Ross Matsui personally taking care of my car's service and it was the best experience I could have. I have bought cars in 3 different countries and Ross Matsui personally taking care of my car's service and it was the best experience I could have. I have bought cars in 3 different countries and I can confidently say Autonation service surpasses all of these services in every imaginable category! More
by Marcos Soares
Employees Worked With
Ross Matsui
March 21, 2021
VIN: 5FNRL3H76AB052222Vehicle Mileage: VIN: 5FNRL3H76AB052222 Vehicle Mileage: 70,000 Description: My car has tpms problem. The tpms light always alert since the regular service in 2015 o VIN: 5FNRL3H76AB052222 Vehicle Mileage: 70,000 Description: My car has tpms problem. The tpms light always alert since the regular service in 2015 or 2016. I don't exactly remember. I think the recording service history have. I always service in Honda Fremont in California autonation. In this summer I bought foxwell NT510. I changed the sensor battery. After I changed the sensor battery, I found one of sensor is not match the tpms computer. I think this is the problem cause my tpms system light always alert for 4 years. I think Honda fremont, the worker when I was service. He intend change one of my sensors in Tpms computer. Cause the senses number was not match the computer. Then after driving maybe five or six Mile the alert comed on. How do you explain this situation? I think this behavior is not good ,as the fake service. And course I need spend more money for his behavior. His service man said they need$800 to repair this and I didn't do it. What crazy! they use this very easy way to fake repair situation and make money. They just use their hooda special tool to match another sensor enough. Upload only one picture? The last one sensor is not match the computer. That number is 8D2006F5. My four sensors don't have the number 8D20064F. I already have the picture, but only can upload one picture. I don't know how to connect with you show the proof. More
by woody
Employees Worked With
Daniel Martin
February 20, 2021
Recently my 2016 Honda Pilot died, I called AAA, they came and picked my Pilot up and took it to Fremont Honda, I called my Service Advisor, Jessica Robinson, to let her know and that I would be in as so came and picked my Pilot up and took it to Fremont Honda, I called my Service Advisor, Jessica Robinson, to let her know and that I would be in as soon as my wife picked me up. Jessica said no need to come in, she would take care of everything and call me back to let me know what the problem was. Jessica called me back to tell me I only needed a new battery and gave options on the types of batteries available. What a relief having Jessica as our Service Advisor, excellent customer service! Jessica always provides extremely great customer service to both my wife and I for our Hondas. More
by larry.martinez46
Employees Worked With
Jessica Robinson
August 28, 2020
I request the product cancellation 6 weeks ago. In past 6 weeks, when I calling to them trying to follow up the status of the cancellation and refund, they just told me the finance guys is busy or my phone w weeks, when I calling to them trying to follow up the status of the cancellation and refund, they just told me the finance guys is busy or my phone was never picked up. Seems that they are not really care about the customer who is not trying to buy somethings. More
by pts17
Employees Worked With
Daniel Martin, Rebecca Kelsey Sampson
August 06, 2020
Mechanic recommendations for repairs -Over kill On July 11, 2020 took my car in for engine light on. at 8:30 am Svc inspection on computer 180. and then came up with a bunch of stuff that was not n On July 11, 2020 took my car in for engine light on. at 8:30 am Svc inspection on computer 180. and then came up with a bunch of stuff that was not needed. Oxy Sensor charged 294.27 and labor 303.95. This part costs under $100 ....not 294.27.... He then said Cams needed changed and timer belt tighten and new spark plugs. They gave me car at 4 pm and with a broken front license frame and wanted to do almost two thousand more. I took it to another automotive mechanic paid $146. for inspection and guess what all I needed was my brake fluid replaced and flush put on new license plate frame 30 to put on what Honda broke. No new cams or valves or spark plugs...or timer belt tighten....Why because in 2018 new timing belt, and transmission fluid and hoses , water pump and gasket and coolant. at a auto repair shop and so for the mechanic at Fremont Honda to say I needed all these things to be done shows that they are over charging and false information for repair to your car. Driven under 5,000 miles from timing belt changed. And all the Manager wants to offer me is $60. (10 percent) on the 602.95 they charged me and the service advisor was awful 3 hrs waited to hear about inspection and what was needed and then she wanted me to approve the cam and all over the phone instead of when I came to get car. Beware for mechanics padding their services, over charging for parts and poor service as to what stage your car is going to be ready. I wish I knew the owner of Fremont Honda I would showing him my paperwork which shows 2018 new timing belt, and all services before I came to Fremont Honda and the mechanic and svc advisor figured a 2000 well taken care of Honda would pad their commissions for work.....FIND AN HONEST MECHANIC LOCALLY STAY A WAY FROM DEALERSHIP SERVICES..... oh by the way they removed the other review I first wrote. Such a shame this is my 3rd honda and second time at this service center (2013) and sorry I came back.... More
by kathiebrinlee
Employees Worked With
Dianna Romero, Arthur Ongsiaco
