AutoNation Honda Fremont - Service Center

I dropped of my Honda Accord 2022 EX-L for Apple Car play issue and the service staff received the complaints very well and i had a great experience with all the diagnostic process and hand over process. Kee issue and the service staff received the complaints very well and i had a great experience with all the diagnostic process and hand over process. Keep up the good work! More

Everything is good and really convenient to drop off my car and have car fixed on time car and have car fixed on time More

Quick and responsive. They have a good waiting area. Overall work has been thorough with no complaints. They have a good waiting area. Overall work has been thorough with no complaints. More

My car service was excellent, timely and thorough. Although they were busy my car was finished before the estimated time. Although they were busy my car was finished before the estimated time. More

Excellent, excellent, excellent service. You will not go wrong by getting your service done at Honda Fremont. Nhan Duong is absolutely wonderful, listens to your needs and concerns and will You will not go wrong by getting your service done at Honda Fremont. Nhan Duong is absolutely wonderful, listens to your needs and concerns and will do whatever he can to keep you satisfied and happy. I actually look forward to taking my car to Nhan! He is so knowledgeable and truly provides you with the best service! More

Having a wonderful purchase and service experience in AutoNation Honda Fremont! Highly recommend to petrolhead in Bar area! AutoNation Honda Fremont! Highly recommend to petrolhead in Bar area! More

I always go to Honda Fremont if my car needs maintenance and everything. cause the service advisor is nice to the customer and everything. cause the service advisor is nice to the customer More

Friendly. Quick service on a simple warranty repair. Did not like having my next appointment automatically set up. Quick service on a simple warranty repair. Did not like having my next appointment automatically set up. More

This is one of the most poorly-run service departments I've ever frequented. When they email you at the time of your regularly-scheduled maintenance, they ask you to make an appointment. In the online sys I've ever frequented. When they email you at the time of your regularly-scheduled maintenance, they ask you to make an appointment. In the online system, you can select the reason for your visit, the date, the time, and the service advisor. However, none this matters. When you arrive, it is first-come-first-served. They do not look for or even ask if you have an appointment. The service advisor that you have worked with before and with whom you scheduled your appointment may not even be working that day. There is no manager on duty, even on their busiest day, Saturday. As a result, you will end up sitting in line for over an hour, just to be spoken to rudely by the overwhelmed service advisor. These poor employees are thrown to the wolves every weekend, inevitably dealing with irate customers, because their management has no systems in place to help them. If, naively, you return to them multiple times, they will have no consistent record of your previous visits and will, instead, ask you to repeat your car's history to them verbally. While some of the individual employees are incredible (shout out to Jason Ngo!), the seeming lack of ANY systems or management makes for a disappointing and frustrating experience. More