AutoNation Honda Fremont - Service Center

Took my car in for my first major service. DeVron was my advisor. He was very pleasant, friendly and professional and I look forward to working with him at my next service!! DeVron was my advisor. He was very pleasant, friendly and professional and I look forward to working with him at my next service!! More

Lily, Andy and Nino - you guys are awesome! ! I have been going to Autonation Honda Fremont for years. Lily always goes out of her way to make things right for her customers. This time was no d ! I have been going to Autonation Honda Fremont for years. Lily always goes out of her way to make things right for her customers. This time was no different. Andy and Nino kept me informed throughout the service which is much appreciated. See you guys soon! More

Devron was very friendly and helpful with advice on what to do with my car. to do with my car. More

So far so good. 1. It'll be nice if the technicians can change the display back to normal instead of leaving the settings on. 2. It'll be also nice to call us w 1. It'll be nice if the technicians can change the display back to normal instead of leaving the settings on. 2. It'll be also nice to call us when the oil change is completed instead of I called to ask. Since I saw lots of car on the scheduled time, I didn't know when our car will be ready for pickup. 3. We forgot we have a discount receied through email when we made the payment. Then I was told that I could forward the discount to the representative and he would send it to thr headquarter to reimburse us. I sent once and followed up twice with email, but haven't heard from anyone yet. More

Showed up without an appointment for service concern, was taken care of immediately and problem addressed taken care of immediately and problem addressed More

Devron is excellent service guy, He took care what I need . I appreciate his service. . I appreciate his service. More

I was able to book a service the night before, very pleased with the availability. pleased with the availability. More

I am leasing this car. First I was told I had to bring my car to the dealership for maintenance. Received email to bring my car over. The service agent looked at the das First I was told I had to bring my car to the dealership for maintenance. Received email to bring my car over. The service agent looked at the dashboard and said I do not need maintenance. He also said I can take my car to my regular auto shop. Honda is ok as long as it is properly maintained. Recently I had my car checked, oil changed and tire rotated at my regular shop. My mechanic found something that looks like oil leak. Recommended that I take my car to Honda to have it checked. I made an appointment for 4 o'clock . When I got there, I was told that it takes 6 hours to do the work and therefore I had to leave my car. I told the agent the car had already been checked and maintained and that what I need is Honda to take a look at the place where the oil looked like leaking. I was ready to show the service record and the photo of the leak. Agent did not even look at them and said I should have taken my car to them instead of to my regular auto shop. Honda did not have a car I could borrow. I had to rent a car for the next 2 days. Eventually I was told that the stain was from the factory and that they put dye. I did not understand and had to ask for the manager to clarify several points. Manager was very helpful. Honda should have loaner program in place. I bet there are other customers who encountered inconvenience. I am very disappointed with Honda. My family loves Honda but this service experience was very frustrating and cost me more than it should have. More

Was helped by Andy. Did a great job and got my car back before the estimated time. Great service and communication from him. Did a great job and got my car back before the estimated time. Great service and communication from him. More

Excellent service. Jessica is a great service advisor and kept me updated at every stage. Technicians seem to awesome too. It was nice that they sent me a video upda Jessica is a great service advisor and kept me updated at every stage. Technicians seem to awesome too. It was nice that they sent me a video update explaining what was going on. More