AutoNation Honda Fremont - Service Center

Excellent service provided!! Details technical description and walk over the required/needed services. very humble recommended. description and walk over the required/needed services. very humble recommended. More

Mr. Doe Nguyen was very professional and helpful, he explained the important of the maintanance due light that needs attentions. explained the important of the maintanance due light that needs attentions. More

Service advisor was friendly and courteous. Vehicle was washed and ready in time for the check out. washed and ready in time for the check out. More

Gepalaga, Devron is really helpful during my visit at Autonation Honda, Fremont. I highly recommend him. Autonation Honda, Fremont. I highly recommend him. More

Customer service was great, Daniel (DJ) had set a red carpet service he had walked me through step by step on what the service was going to be even though it was just a oil change and pointed out some ot carpet service he had walked me through step by step on what the service was going to be even though it was just a oil change and pointed out some other things I didn't know of that he notice and was hands down one of the greatest advisors I worked with in my past and I appreciate that. Definitely needs more recognition if he hasn't yet. THANKS DANIEL!!! More

Nathan Duong was friendly. He listened carefully to my problems and addressed all in the same day. I am happy with the service. problems and addressed all in the same day. I am happy with the service. More

Had made a sit-in appointment on Saturday.Reported the Had made a sit-in appointment on Saturday. Reported the following issues to the service advisor (Mike): a) Engine lights on b) Grinding noise in Had made a sit-in appointment on Saturday. Reported the following issues to the service advisor (Mike): a) Engine lights on b) Grinding noise in the front He said a 192 point check is needed to diagnose the issues and you may be able to get back only by 5 pm due to the volume. I thought my odds of getting this fixed quicker with Auto Nation was better. So, I left my vehicle behind. But, when he called me in the evening he said that only the engine light issue was diagnosed with a multi-point check. And a whole new diagnosis is needed for the grinding noise and will be done only on Monday. And that Andy will be working with me. On Monday, Andy said that noise was from the front wheel bearings and they need to be replaced. However, bearings were not available and could get done by Tuesday. I was charged $500 just for diagnosis of the issues. I had emailed Mike to share the following: 1) Details and cost of either of the diagnostics done. 2) A copy of the diagnostic checklist & results against each line item. Also, 3) Why were the diagnoses for both the reported issues not done by the committed timeline of 5 pm Saturday? It's over 2 weeks and I am waiting for a response. More

Dependable,respectful,effecient,friendly,concern,honest and let you know right away when your car needs to change some parts. and let you know right away when your car needs to change some parts. More

Excellent customer service from Nathan Duong. He helped explain to me all the problems with my car and he calls for a follow-up. - Wing Hoang explain to me all the problems with my car and he calls for a follow-up. - Wing Hoang More

Daniel was friendly, he explained the condition of the car. The maintenance service was quick and straightforward. Happy with the service car. The maintenance service was quick and straightforward. Happy with the service More