AutoNation Honda Spokane Valley - Service Center

Seems to be in decline. Dropped off for oil change at 10am and asked how long it would take, I was told it would take about 2 hours. When the adviser verified the number to Dropped off for oil change at 10am and asked how long it would take, I was told it would take about 2 hours. When the adviser verified the number to call upon completion, I informed him that my wife was in meetings and in and out of phone service and had him write my contact number down. After 2 hours of errands with my friend that was gracious enough to give me a ride, I went back to the dealer. I was told that they weren't quit done. It was not in the garage, so I said they haven't started have they. He sheepishly said, "no we only have one tech today, we will call you when it's done". Well, they didn't call me, they called my wife, because of the delay in getting the word to me, I missed my opportunity to get a ride back with my friend and had to pay for a ride back. Then the service rep didn't know who I was when I picked it up. When I picked it up, they said it needed a transmission service and throttle body service. If they had done the oil change in a timely manner and notified us of the other work, we would have had them do it then. When I asked how they determine that the throttle body needs cleaned I was told that they visually inspected it, but in the inspection video there is no sign of that happening. More

The service department was able to get my CRV in the same day and had the problem solved in a couple of hours! day and had the problem solved in a couple of hours! More

I was having my 100k mile service done and as most folks, I was a bit nervous. Everyone I interacted with helped to make the process go smoothly and easily. The team gave good feedback to help me make the be I was a bit nervous. Everyone I interacted with helped to make the process go smoothly and easily. The team gave good feedback to help me make the best decision. I truly appreciated all of their commitment and effort to provide top quality service. Thank you! More

AutoNation Honda does a great job keeping my 15 year old Civic running well. Jeremy Guthas was very courteous and explained everything done for my car. Thank you. Civic running well. Jeremy Guthas was very courteous and explained everything done for my car. Thank you. More

Easy to make a reservation and easy to check in, friendly, helpful. Explained everything and help set up iPhone with dashboard. friendly, helpful. Explained everything and help set up iPhone with dashboard. More

This is the second time we have taken our cars to the detail shop. They have done an excellent job both times. We would highly recommend them if you want to get you car detailed. detail shop. They have done an excellent job both times. We would highly recommend them if you want to get you car detailed. More

This dealership is very professional and welcoming. The services they always provide is exceptional keep up the greatness! The services they always provide is exceptional keep up the greatness! More

it was a horrible experience. The service woman Tara was so rude and condescending from the time we arrived. she was very rude and did not listen to what we told her. she said i The service woman Tara was so rude and condescending from the time we arrived. she was very rude and did not listen to what we told her. she said if we did not like their diagnosis we could take the car down the street and have someone else fix it. Also whoever was working on the car got grease all over the passenger seat. We will probably not be back.. Tara is so rude. she is not good for your business. More

Great job as always! All services done quickly and they washed my car. Is will always recommend this location for service. All services done quickly and they washed my car. Is will always recommend this location for service. More

They did what I asked well, including a car wash, and kept me updated throughout the wait. kept me updated throughout the wait. More