The below is the response I received from the Service Director at this location. Following will be my reply to him. Check it out!
Service Director's email to me . . .
Thank you for servicing your vehicle with us at AutoNation Honda Thornton Road! We greatly appreciate your patronage and we look forward to working with you.
We want to make sure that we exceeded your expectations and provided an overall service experience here today that you feel was excellent. If you feel that we have not done our job in such a manner that you would not return for service or would not recommend us to a friend, a relative, or a co-worker wanting to service or maintain their Honda, please advise and allow us the opportunity to correct any failures and shortcomings.
My reply as a result of his email . . .
So, you do exist, huh? I've NOT heard from you till now. You want an answer to your question, really? Well, here goes . . .
Yes, it was a terrible and horrible experience; especially, dealing with Amy. And no you didn't meet my expectations nor did she. I even left a message for YOU, the service director, to call as a result. And today I'm still waiting for that particular call. So, if the director doesn't care how a customer is being treated, I can't expect the service representative to give a darn. Now, can I?
See, you've listed your number as a callback. What is that about? I'm still waiting for YOU to extend the curiosity to me.
Really, does Lynn Freeman (General Manager) know how customers are being responded to OR not being given a response back once a concern is lodged?
Thanks to Ron (Sales Manager) for trying to take the sour taste away and being a person of his word. He offered to give a callback . . . checking on how things were going. Oh yes, I got his call back (even though it didn't occur in his department).
Oh, your assist manager I'm still trying to figure out his role. It was like he was forced to speak with me (although he didn't want to). Matter of fact, I had to get some clarity from him . . . if he really wanted to assist me (us). He was so meaningless I can't even recall his name.
By the way, I'm appreciative of Amber and the quality of service she extends to her customers. Perhaps, your Reps should take lessons from her on how to treat and service customers. Better yet, we (customers) need more Ambers on your team in order to receive quality service, as we spend our hard earned $$$$.
Truly, need I say more?
(Nina) A dissatisfied loyal customer