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AutoNation Honda Thornton Road

Lithia Springs, GA

4.5
827 Reviews

1979 Thornton Road

Lithia Springs, GA

30122

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827 Reviews of AutoNation Honda Thornton Road

August 22, 2021

Lack of communication, verbal and documentation. Visual, voice, and body language is better than type. More

by DE
Customer Service
Recommend Dealer
No
Employees Worked With
Tresilyn Gordon
Aug 31, 2021 -

AutoNation Honda Thornton Road responded

Hi, we are deeply disappointed by your experience at AutoNation Honda Thornton Road. If you'd like, please contact our General Manager at (770) 674-6078. We'd appreciate the chance to make your experience a positive one. Take care!

August 18, 2021

I took my car in for an oil change didnt take more than an hour and a half and also the service employee was very polite and friendly thank you! More

by Andres Medina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Guernsey, Tresilyn Gordon
August 17, 2021

Excellent service...fast service. I always take my Honda here for the oil change. I would not take it any where else. Easy to set appt More

by tammie.b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Guernsey, Tresilyn Gordon
August 11, 2021

My sales guy maurice was awesome and was on point. its a very clean and professional setting. The only problem is the waiting time for our car More

by robjfam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice
August 10, 2021

They did not do the 15,000 mile scheduled maintenance. They just did the regular oil change. More

by williams.nitab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber
Aug 16, 2021 -

AutoNation Honda Thornton Road responded

Hi Williams, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6078 -- we hope to hear from you soon.

August 10, 2021

Auto Nation Honda Thornton always have great customer service and get the service on my vehicle done in decent timing. Amber and the team always take care of me. More

by Kenessiabeaty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber
August 09, 2021

I took my Honda Crv in because when applying brakes I felt pulsating in the brake pedal. Within the last 12 months, I had my brakes, an alignment and some part for the boot. I am thinking why would ro More

by KS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont Remember
August 07, 2021

After starting over $150 away from my desired monthly payment, Autonation Honda helped me find the right solution and worked with me on the numbers. Before even meeting me the first time, they ran pricin More

by ccity011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cierra Turner, Jena Buie
August 06, 2021

This was a better visit then in the past. I was able to get in wait for my car and get out in a reasonable amount of time. I did have a wheel stem CAP missing from my tire when I left. I hope that will No More

by Cina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Torrence Moore
August 04, 2021

Had my car in for an oil change and to repair 2 recall issues. Horrible service. Had walked outside after 3 hours, saw my car was ready, went back inside to wait on Jose to notify me. Waited at least a More

by syarbrough
Recommend Dealer
No
Employees Worked With
Jose Revuelta
Aug 07, 2021 -

AutoNation Honda Thornton Road responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 674-6078 to discuss what we can do to help.

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