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AutoNation Honda Thornton Road - Service Center

Lithia Springs, GA

4.3
456 Reviews

456 Reviews of AutoNation Honda Thornton Road - Service Center

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July 28, 2021

was a terrible experience. I needed an oil change and had some other questions. After waiting for 2 hours for an oil change (and I did have an appointment), I had some questions about my 40k mile service. My More

by Kim.thornton79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Started with an R.
Aug 16, 2021 -

AutoNation Honda Thornton Road responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you'd like, please contact our General Manager at (770) 674-6078. We'd appreciate the chance to make your experience a positive one.

July 24, 2021

I had an appointment to get my car serviced at 11:30 AM. I called and I spoke to the service manager name Tim. I explain to him my situation that I really need to be seen earlier. He told me to come on in More

by Tbgreen86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
July 22, 2021

This dealership is professional, efficient, and reliable. They are concerned about their customers and respect what your questions and concerns. They will discuss the work done and any pending Work. More

by Cookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Guernsey, Tresilyn Gordon
July 22, 2021

Visited Honda for oil change, check on passenger window. Other than the wait, everything went smoothly and was taken care of satisfactorily. Everything was clean and with pleasant techs and associates More

by kfcav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tresilyn Gordon
March 19, 2021

Fantastic dealership and people. They are always trying to do their best everytime i get my car serviced here. They sanitized my car for safety. I will always bring my car here. Ask for amber smith. More

by mohamed.elkhattabi@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Jackson, Mario Moses, Steve Shaddix, Jena Buie, Jon King
February 20, 2021

I did not purchase my 2018 Ridgeline from this dealer, but have had my service done here since it is closer to my home. Today is the last service I will have done here. When I called to schedule service I More

by bp.comer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Guernsey, Tresilyn Gordon
Feb 22, 2021 -

AutoNation Honda Thornton Road responded

Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 674-6078. We hope to hear from you.

December 21, 2020

The worst experience I have ever had at a service department. Honda AutoNation off Thornton road. Their service repair is awful, poor workmanship. My Honda Odyssey went in for routine maintenance and More

by Upset RN
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim
Dec 26, 2020 -

AutoNation Honda Thornton Road responded

Hello, we are deeply disappointed by your experience at AutoNation Honda Thornton Road. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6078 to discuss what we can do to help.

October 30, 2020

I Need Help! Please Someone Contact me!Hello and Good I Need Help! Please Someone Contact me! Hello and Good evening. On October 19th 2020 I arrived at Honda Autonation in Lithia Springs GA to have More

by Linda Hawkins
Customer Service
Recommend Dealer
No
Employees Worked With
Jena, Amber Smith, Jeffery Bernette
Nov 09, 2020 -

AutoNation Honda Thornton Road responded

Linda, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (770) 674-6078. We'd appreciate the chance to make your experience a positive one.

April 10, 2020

Back in July of 2019 I had my vehicle a 1998 Honda Accord V6 towed to that facility to have issues diagnosed. After leaving my car in their care, I was told I needed a new transmission which would cost me in More

by ATL_lover
Recommend Dealer
No
Employees Worked With
Amy Service Advisor 2nd position
Apr 11, 2020 -

AutoNation Honda Thornton Road responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Thornton Road take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6078 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

March 11, 2019

Terrible service and product First off this is the lowest of the low and that speaks volumes considering that’s it’s a car dealership. Sales are awful and pushy and will try to sc More

by Morgan89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
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