AutoNation Honda Valencia - Service Center

Great customer service with a call back from the service manager on any problems that the car was having manager on any problems that the car was having More

I had an 8AM wait appointment to replace my cabin air filter. There were two lines of cars waiting to get checked so I was expecting it to take longer than I had been advised. However my service rep was filter. There were two lines of cars waiting to get checked so I was expecting it to take longer than I had been advised. However my service rep was extremely helpful and had it taken care of for me very quickly . I am an a appreciative customer. More

Very courteous, professional, and reliable service as usual. Honest, dependable, and timely. Will continue to bring my car here for servicing. usual. Honest, dependable, and timely. Will continue to bring my car here for servicing. More

SALES REP WAS VERY NICE AND FRIENDLY GOT YELLED AT BY THE MECHANIC WHEN I FIRST ARRIVED NEVER GOT A CALL THAT MY VEHICLE WAS READY WILL NEVER GO BACK OR RECOMMEND TO ANYONE THE MECHANIC WHEN I FIRST ARRIVED NEVER GOT A CALL THAT MY VEHICLE WAS READY WILL NEVER GO BACK OR RECOMMEND TO ANYONE More

This was my least positive experience at the dealership. First it took 30 minutes to check in despite having an appointment first thing in the morning. Then, once we agreed upon the services (via text), i First it took 30 minutes to check in despite having an appointment first thing in the morning. Then, once we agreed upon the services (via text), it took about 5 hours to get an oil change and brake fluid flush. Completion of the job was never communicated, but a bill email did arrive. We had to assume the bill meant it was complete as my text inquiry about the job status were not answered. My wife went to pick up at the end of the day and the vehicle and they had the service ticket mis-filed against another vehicle and it took about 20 minutes to get it resolved. The vehicle appears to be correct, but the comms and schedule were definitely an area that could be greatly improved. More

We had a good experience here at Honda. The only thing I can mention is that it took a longer than expected to get the appointment. Otherwise, great service. We will be returning to Honda f The only thing I can mention is that it took a longer than expected to get the appointment. Otherwise, great service. We will be returning to Honda for our auto service! More

Is nice dealer in valencia ca Nit waiting to much. And take coffe free. Y like mr advisory pascual nice guy solve problem about my civic Thanks nerci And take coffe free. Y like mr advisory pascual nice guy solve problem about my civic Thanks nerci More

my rep explained everything to me. There were no surprises when paying for the services There were no surprises when paying for the services More

I've been servicing my cars here for 15 years, these guys are always friendly and helpful. are always friendly and helpful. More

I must admit that, for a while now, I have had to take my vehicle for repairs to this dealership and I really did not want to do it since the attention I had received in the past left much to be desired, man vehicle for repairs to this dealership and I really did not want to do it since the attention I had received in the past left much to be desired, many times I felt that they were upset because I took my car there. But as a matter of distance and schedule, it is closer and I would still prefer to take them to the San Fernando dealership, but as I said they have improved incredibly in the service, although they charge you only for checking, which is not in good taste. Returning to the above the service provided to both my car "CRV" and "Passport" was very good and the last service "Passport", was excellent although I had no appointment for that, the technical advisor even knowing that the next day he had the day off, try to have my vehicle checked and repaired the same day, which I found very professional, this has changed a lot my way of thinking about this dealership and its people. More