AutoNation Honda Valencia - Service Center

Great service! ! Batteries die at the worst time!! Had to pick up child at school and get to work!! Service advisor was great and got me out in record time!!! ! Batteries die at the worst time!! Had to pick up child at school and get to work!! Service advisor was great and got me out in record time!!! More

I have bought and leased my cars from this dealership for a very long time( about 20 years). Two cars back the dealership started to go down hill. This last visit it was so bad that I decided to leave Honda. a very long time( about 20 years). Two cars back the dealership started to go down hill. This last visit it was so bad that I decided to leave Honda. I took my CRV in to have the right passenger side checked. Three things broke and the car was only a year and three months old. I leased it from Galpin Honda as the Valencia Dealership couldn't help me. If only I was told that I needed to take it back to Galpin to have the issues looked at then that would have been another story. It should be covered under my warranty. After charging me about $200 to check it out, I was told that they had to order the parts. I said it was under warranty and was told that I had to take it back to Galpin Honda and talk with them. I'm sorry then if you thought that there was an issue about covering the cost under a warranty then you should have told me. It also took a long time to get an appointment. The first time I called the woman wasn't very friendly so that put me off. I waited another week and tried calling again. This time another person helped me and I felt like it was my wonderful old Honda Dealership. I did feel bad for the guy helping me as it seemed he was put in a hard place. I'm really sad as I have loved all of my Hondas and this dealership. After talking with some of my friends they have felt the same about this dealership. I know my review won't do much but I really hope they try and remember to do their best to take care of their customers. One last thing, not sure why they ran my car through the car wash as part of the door siding was very loose. We even talked about that during drop off. More

Thomas was very accommodating and answered any questions I had in a very pleasant way with a positive energy. I would take my vehicle there again for service! Great service advisor! I had in a very pleasant way with a positive energy. I would take my vehicle there again for service! Great service advisor! More

Eric at Valencia was very attentive, explained everything that was the problem with my Honda CRV. He was very professional and kind. The part was backed ordered for my car but he still checked in with me to that was the problem with my Honda CRV. He was very professional and kind. The part was backed ordered for my car but he still checked in with me to keep me updated on the status of when it would arrive. Everyone there at the dealership was very kind and courteous, I appreciated the shuttle offered by Honda to my home so I wouldn’t be inconvenience. Thank you to all for the positive experience, I am very happy!! More

I appreciate the professionalism and courtesy that I always receive when I go to AutoNation Honda Valencia for service. Everyone seems to be very service oriented and I appreciate that because it seems always receive when I go to AutoNation Honda Valencia for service. Everyone seems to be very service oriented and I appreciate that because it seems to be a difficult thing to find nowadays especially at car dealerships. Everyone I interacted with was professional, courteous and responsive. I didn’t mind waiting because I know the service technicians were working very hard to deliver their best for all of us there. More

Very professional, courteous and understanding. Went in for an oil change and told them about a whining noise. It turned out to be the transmission on my Odyssey. There’s nothing to fix that pro Went in for an oil change and told them about a whining noise. It turned out to be the transmission on my Odyssey. There’s nothing to fix that problem and will eventually fail. The cost was going to be around $7-$8K! But they found a way so that I didn’t have to pay for it due to the maintenance history that shows with my Odyssey. They said since I’ve cared for my vehicle and have been getting all maintenance done on time at the dealership, they are paying for it!! So it’s good to take your vehicle to the dealer Excellent team! More

Took care of the problem in a timely manner. Jason Ellis helped me and kept me posted as to what they were doing. Good service Jason Ellis helped me and kept me posted as to what they were doing. Good service More

Initially I was very upset with the dealership handling of my car because even though I brought the vehicle for a set up appt for my car maintenance that involved changing my water pump the vehicle did not of my car because even though I brought the vehicle for a set up appt for my car maintenance that involved changing my water pump the vehicle did not got done that day inspite of me bringing in the vehicle at 10 am. But the service advisor Curtis Knauss was able to get me a rental car which resolved the situation and he made that transaction seemless and the car maintenance was completed the next day. More

The service rep was very nice and professional. The service was done in a timely manner The service was done in a timely manner More

I have only taken my car to this dealership 3 times so far to get service done, and for the most have had an overall good experience. On my most recent visit (8/6/22) the representative who helped me (Cur far to get service done, and for the most have had an overall good experience. On my most recent visit (8/6/22) the representative who helped me (Curtis) was amazing! He was very nice and took the time to answer my questions with in depth answers. When I came to pick up my car, the person who drove my car to me did not have any plastic or paper protectors on the seat (which i wasn't thrilled about), and when I entered my car there was a noticeably foul smell that was not there when I dropped it off. I checked my maintenance screen to make sure the initial code I had gone in with (A1) was no longer there. Instead of the A1 code, it now said B1 (but showed my oil percentage at 100%). I walked back into the dealership and was waiting to talk to Curtis, but since he was helping another customer a different representative (I didn't get his name) asked if I needed help with something. I explained the code that was on my maintenance screen and he said "oh they just forgot to clear it". I explained when I came in the code was A1 and it's now showing a different code of B1. The representative looked confused and said "well they are both oil and oil filter changes, however A1 means you don't need an inspection and B1 means that you do". He walked with me to my car, saw the B1 code, but also that my oil was at 100% and said "Oh yeah, your oil level is at 100%, the code just means that everything is complete, it's fine". I explained to him this was the first time that code has shown and I was just wanting to be sure before I left that nothing else had to be done with my car. He assured me that there was nothing else to be done and it just means for next time they will have to do an inspection. When I got home I did check my oil to make sure it was clean and had actually been changed (which it had been and was slightly overfilled), but it does bother me that another code was showing right after maintenance had been done. This is my first honda, so I am not really familiar with how the maintenance codes work. I am hoping that by having this code on my maintenance screen, that it doesn't throw off future maintenance the car may need since from previous visits to this dealership, a different representative told me they will only do the service that the code entails and that they don't change out certain parts (air filters, or other things) based off of milage. It is only changed if it's specifically specified in the maintenance code. More