AutoNation Honda West Knoxville - Service Center

Believe folks who work there care. Being a widow I think they are honest and not trying to take advantage Being a widow I think they are honest and not trying to take advantage More

We work with Danny Lee in the service area. He is very courteous and efficient and keeps us updated on the progress of any repairs. The repairs they do, are quality repairs that fixes the issue He is very courteous and efficient and keeps us updated on the progress of any repairs. The repairs they do, are quality repairs that fixes the issues we have. They have also, graciously, fixed a previous, extreme safety concern, caused by another repair shop and gave us enough pictures that the other repair shop had to reimburse all the charges. Have not dealt with anything other than the service area, so can't really comment on that part. More

As always the service is great! Charlie is very helpful and spot on with every issue with have had with the car. Charlie is very helpful and spot on with every issue with have had with the car. More

I needed a few things done to my 2021 CRV and the entire process was very professional from beginning to end. Brad followed up with me after starting work and pointed out some items that needed attention t process was very professional from beginning to end. Brad followed up with me after starting work and pointed out some items that needed attention that I had forgotten, which saved me the trouble of a second visit. No pressure or anything of that sort at any time, just a good sense that they are looking to ensure your satisfaction. It's nice to be treated like a real person vs. just another service customer. Thanks!!! More

Did an alignment, great reception, and service. .. Very friendly staff, and nice waiting area... Service was done within very reasonable time.... .. Very friendly staff, and nice waiting area... Service was done within very reasonable time.... More

I would give the service department 15 stars if I could. They are way beyond a 5! They are way beyond a 5! More

My experience was good except for one thing. I wanted to apply for financing to assist in paying for the work I had done. I was told great go ahead and do that. When I went to pay I found out th I wanted to apply for financing to assist in paying for the work I had done. I was told great go ahead and do that. When I went to pay I found out that I could not use it until I get the physical card. Many credit cards offer immediate use upon approval and I thought that would be the case here. Your employees are aware of this and should have told me. I had other ways to pay, don’t need that much service on my car, and would not have chosen to take the ding on my credit for a card I won’t be able to use that much. It’s a matter of “you are welcome to apply but you won’t be able to use it for this service”. I feel like it was under handed to not inform me. More

I had a great experience all the way around. They were very accommodating to set up my appointment. There was no hassle to drop my car off to get the service done. And they were done really q They were very accommodating to set up my appointment. There was no hassle to drop my car off to get the service done. And they were done really quick. I made an early appointment to drop my car off before they opened and thought I would have a day of running around before I would hear back from them. That was not the case. I got a call in a couple of hours that my car was ready to go. More

Great service! Very efficient! I arrived on time and was taken in immediately. Very friendly service advisor! Very efficient! I arrived on time and was taken in immediately. Very friendly service advisor! More

My advisor Jr. is wonderful. He listens to my concerns and addresses all my issues. is wonderful. He listens to my concerns and addresses all my issues. More