AutoNation Hyundai North Richland Hills - Service Center

Worst service center experience. Went in today to get the back middle seat belt fixed in my Santa Fe. I informed Kenny I had an extended warranty on the car so he called the warranty Went in today to get the back middle seat belt fixed in my Santa Fe. I informed Kenny I had an extended warranty on the car so he called the warranty company. They said I did not have a warranty even though I had the paperwork to prove otherwise. Kenny told me finance must not have submitted the warranty & I needed to go talk to the finance department. After waiting 45 minutes at the finance center I find out I DO have a warranty, Kenny just called the wrong warranty company!! I go back to the service center he says "okay have a seat while I check it out." I ask if he was going to apologize for the 45 minute wild goose chase he sent me on & he said "no, I've never heard of us selling this warranty so how would I have known to call them." Even more frustrated I go sit and wait, again. 35 minutes pass Kenny comes in and says "your warranty doesn't cover the seat belt and you owe $99 for us to see what's wrong." I told him if the warranty doesn't cover it I will just wait & see if my husband can take a look instead. He said no you have to pay the $99 because you signed the form. Well I never signed anything, I was under the impression he was checking to see if the seat belt was even covered and never agreed to any work. Kenny flipped the forms realized I didn't sign, got up stormed off to where my car was, crumbled up the paperwork, & threw it!! Wow the most unprofessional service I have ever received! My family has purchased 3 vehicles from Allen Samuels and after this we will never return. Future repairs will be done at any other Hyundai service center. More

Could not ask for better experiences I've had the need to go to this Hyundai dealer three times. Once for a recall issue, another for service, and the most recent for a tire repair. On I've had the need to go to this Hyundai dealer three times. Once for a recall issue, another for service, and the most recent for a tire repair. On all three occasions the customer service provided by the team was phenomenal. I wish I could remember all the service members with whom I interacted, but you can't go wron with anyone on the team. Thanks for a Fort Worth newcomer. MA More