Peacock Hyundai Savannah - Service Center

Key words: unresponsive, unprofessional, lethargic, incomplete. I had an appointment scheduled for August 2023 for a check-engine light. Due to an unplanned family emergency (my brother died), I asked incomplete. I had an appointment scheduled for August 2023 for a check-engine light. Due to an unplanned family emergency (my brother died), I asked to reschedule. The soonest I could get back on their calendar was the last day of November(!). The instructed me to drop off my car the night before in order to ensure they could look at it early on Thursday. I called 5 times between 8am and 10am the morning of my service, but the service counter never answered. I called a different department (parts) and they said they would physically hand-deliver a note. They still did not call me back. I finally received a call at 3:30pm (the end of my work day). The service person did not get any of my messages, and they were only about to *begin looking* at my car. In other words, they stole an entire day off from me, AND they were not going to have it done until the end of Friday -- now another day off that was not planned. When I picked my car up, the check engine light was still on, even while the car was still in their lot. More

Had a great first service experience. It was efficiently handled. Everyone was very helpful in getting me in and out. It was efficiently handled. Everyone was very helpful in getting me in and out. More

Great service very nice waiting area and bathrooms clean snacks and drinks available good experience clean snacks and drinks available good experience More

Friendly, efficient and accommodating! Service Manager listened to constructive criticism and responded appropriately. Overall, a positive service experience! Service Manager listened to constructive criticism and responded appropriately. Overall, a positive service experience! More

Customer service is very poor and most of the people working there are not very nice. working there are not very nice. More

The only thing is, I set up the appointment over a month early and come to find out one of the recall parts they still had to order early and come to find out one of the recall parts they still had to order More

Un buen tratamiento y servicio lo recomiendo me encanta mi hiunday tucson limited recomendado 100% mi hiunday tucson limited recomendado 100% More

Melissa was awesome with helping getting my windows fixed using my warranty. Happy with the service. using my warranty. Happy with the service. More

Excellent service, the new check in area made that process easy. The redesigned dealership is good looking and the new waiting area is large, comfortable, and functional. process easy. The redesigned dealership is good looking and the new waiting area is large, comfortable, and functional. More

I brought my Kona in because the paint on the roof molding what’s flaking off. The staff was courteous and polite. They ordered a new piece of molding and advise me they would call me when it arrived molding what’s flaking off. The staff was courteous and polite. They ordered a new piece of molding and advise me they would call me when it arrived to schedule an appointment to have it installed, approximately three days. After a week had passed without hearing anything, I went back to the dealer to check the status. At that time they told me the part had come in and scheduled an appointment for the following week. On the appointment date, I drop the car off. Three hours later they called me and informed me that the piece of molding they received was not the right one for my car. I returned and picked my car up and was told they would call me when the correct part came in. More