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Autonation Hyundai Valencia - Service Center
Santa Clarita, CA
145 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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145 Reviews of Autonation Hyundai Valencia - Service Center
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February 09, 2023
This was my first time taking my car to Ian for service since the dealership became AutoNation instead of Parkway. I think the switch over happened just a few days before, but everything went smoothly in m since the dealership became AutoNation instead of Parkway. I think the switch over happened just a few days before, but everything went smoothly in my opinion. I had 75,000 mile service done on my car and it took about a few hours to get done. I was intrigued about all the changes coming to the dealership in the coming year. More
by ironjay
Employees Worked With
Ian Archer
September 10, 2020
been using parkway service for years. All ways straight to the point. And reasonably priced. Not this time..had to pay for a rental car because the couldn't get vehicle finished in time. The next day paid to the point. And reasonably priced. Not this time..had to pay for a rental car because the couldn't get vehicle finished in time. The next day paid a ridiculous price for a job that should have been done in under 30 min. I even had diagnosis code for them. 1 bolt and a clip and 1 new coil pack ran me close to 400.00 dollars. I'm no mechanic I bought a coil pack and installed it in about 6 minutes. Hahaha but I installed it on the wrong cylinder. Opps my bad. But the tech should have noticed that in the first 5 min. Umm 3 dirty coils 1 new coil.. code reading mis fire in 3rd cylinder....its pretty obvious the new coil pack was installed in the wrong spot. Yet it took 3 hours to be told they needed another day to figure this out. So after a rental car and almost a 400.00 invoice I have learned it will cost you big bucks to install a coil on the wrong cylinder. And the service manager wouldn't compinsate this price gouge. Now on another view. Hyndai has a great car. And Schumann on the sales side is super cool and a great man to buy a car from. As far as service i will drive out of my way to another dealer for anything I may need in the future. Thanks parkway for all the good times you provided in the past. Not gonna get me again....lesson learned... More
by marcuscetani
Employees Worked With
rather not imbarass
March 11, 2018
Very Satisfied Customer Customer service writer Remy and Parkway Hyundai are awesome! They totally took care of me in a crises, turning a stressful situation into something Customer service writer Remy and Parkway Hyundai are awesome! They totally took care of me in a crises, turning a stressful situation into something very manageable. 400 miles from home my engine exploded on the Grapevine as I headed south with my daughter to visit SoCal colleges. Remy got me a loaner immediately, confirmed my engine was under warranty, kept me up-to-date on the engine replacement which was completed at Hyundai’s sole cost, and arranged transport of my repaired car at Hyundai’s expense 400 miles to my home. More
by Very Satisfied Customer
Employees Worked With
Remy
October 26, 2015
Service Paradise I have taken my 2013 Sonata Hybrid to several dealers over the years, but Parkway Hyundai and their Service Advisor Ramy Gad is by far the best The ex I have taken my 2013 Sonata Hybrid to several dealers over the years, but Parkway Hyundai and their Service Advisor Ramy Gad is by far the best The experience Is the best I could ever expect and I recommend them above all others. Thanks Ramy More
by Mike W.
Employees Worked With
Ramy Gad
May 29, 2015
only take my car here I bought a 2006 sonata right off the show room floor..i have been back several times, be it warranty work or a simple oil change..and i dont live so c I bought a 2006 sonata right off the show room floor..i have been back several times, be it warranty work or a simple oil change..and i dont live so close..they alway treat me with respect and friendly. Im sure my next car will be purchased from them as well..Ramy and Marianne are sooo very nice and polite..thanks so much!! More
by mustlovedogs1234
Employees Worked With
Ramy, Marianne
March 31, 2015
Outstanding Place Great Customer Service Nice and easy to talk to staff. Marianne was great and answer my question Love her cookies :-) Thank you Marianne and Ramy. Great Customer Service Nice and easy to talk to staff. Marianne was great and answer my question Love her cookies :-) Thank you Marianne and Ramy. More
by sdotbrown83
Employees Worked With
Marianne
March 26, 2015
Outstanding Brought in my car in for service. I had the most amazing experience. My service Advisor Ramy was professional and knowledgeable. At the time of check Brought in my car in for service. I had the most amazing experience. My service Advisor Ramy was professional and knowledgeable. At the time of check out Truus was very friendly and has the BEST energy and made me feel right at home.!!! More
by Danielle
Employees Worked With
Truus and Ramy
March 04, 2015
Proven over time We've purchased four vehicles from Parkway dealerships, including our 2009 and 2015 Sonatas. Everything and everyone from the GM on down has been cons We've purchased four vehicles from Parkway dealerships, including our 2009 and 2015 Sonatas. Everything and everyone from the GM on down has been consistently excellent. More
by lboxer
Employees Worked With
Ramy, Marianne
March 03, 2015
Quick, Easy Service Only routine service and a recall for our 2013 Sonata so far. Service department has always been able to get us in at a convenient time, and have been Only routine service and a recall for our 2013 Sonata so far. Service department has always been able to get us in at a convenient time, and have been very good about the time needed to do service. Staff is good with any recommendations, and car comes back sparkling! More
by Graham
Employees Worked With
Marianne, Ramy
February 28, 2015
Fast and efficient Brought my daughter's Hyundai in for a needed oil change. Not a big deal for a dealership, but I appreciated the customer service I received from the Brought my daughter's Hyundai in for a needed oil change. Not a big deal for a dealership, but I appreciated the customer service I received from the staff there. I was In and out quickly, even with Jason making sure they performed a multipoint inspection of the car. He brought a couple of items to my attention (like percentage of brake and tire wear). Simply a status update on the car with nothing in need of repair fortunately. I also enjoyed the fresh rolls and coffee put out by Marianne, Hyundai's cashier, who made sure all my questions were answered before leaving. Will definitely return here for our service needs. More
by G Stephen
Employees Worked With
Jason
