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Autonation Hyundai Valencia - Service Center

Santa Clarita, CA

4.0
142 Reviews

142 Reviews of Autonation Hyundai Valencia - Service Center

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June 27, 2023

Service representative (Jonathan Hughes) was punctual, friendly, knowledgeable and professional and gave an honest estimate of time service should be completed. More

by mema2four65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jonathan Hughes
Report | Print
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Valencia. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 26, 2023

Everyone was very pleasant and helpful, and the service was timely. I had a work deadline, and they allowed me to sit at a desk and work while my car was getting serviced. More

by laurie_rtc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Calles and Jonathan Hughes
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June 23, 2023

MATT IN SERVICE WAS VERY HELPFULL AND KNOWLEDGIBLE, HE HAS ALWAYS BEEN ON THE BALL More

by mikeapik
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
ION IN SERVICE WAS HELPFUL TOO
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 23, 2023

It was better than I though, I like service represent. One thing it takes too long to get back. More

by sangok1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
self employed
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2023

Ian has serviced my Santa Fe and he has been honest and kind! He has been taking a good care of my car~! More

by jkoh1024
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 22, 2023

Got an autotheft update, now my car’s software is affected negatively because now it doesn’t sense my tire pressure reading. Dashboard says “Drive to display”, Drove over 150 miles in one commute, st More

by jason
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t know his name
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi Jason, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (661) 485-1829 -- we hope to hear from you soon.

Nov 06, 2023 -

jason responded

I actually made an appointment to get it looked at only to be told when I got there that my issue was low priority and wouldn’t even be seen the same day. They even made me feel like it was impossible that could happen from the autotheft update. The person that helped me out was nice and said he would try to figure it out on another day. The next visit I was expecting to get my car looked at, but the person I spoke to the first time called in sick. This time I was told it’s still low priority and due to the rare issue the turnaround time could take over a week. I was over it at this point. I decided to get my oil change that day and asked if I could get some compensation for the major inconvenience to me. I think they were able to do $10 off, which is better than nothing, but still would have preferred better assistance with this issue. Literally went there 3 times. To get the autotheft update, then get told it wouldn’t be seen the same day, then told I would have to leave my car there for over a week. I still have the issue and have decided to just deal with it and check my tire pressure manually myself every couple months. Also, don’t understand how this is low priority considering, knowing I have adequate tire pressure at any give time should be considered a safety issue. I’m done with Hyundai.

June 22, 2023

We are delighted with AutoNation Hyundai Valencia after experiencing truly outstanding service on our 2017 Hyundai Limited. The work performed was completed ahead of schedule and done to perfection. Matt W More

by John Farrar
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Wolinski
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

John, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 21, 2023

Matthew has serviced my car in the past and has done a great job for me. Thanks. More

by kimcrookston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wolinsky
Report | Print
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hello, We appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!

June 20, 2023

I am very happy with the service at this dealership. My Third Hyundai vehicle. Will not go anywhere else. I also trust my adviser. More

by cjibarra1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ian Archer
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Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

June 18, 2023

The service department is great very personable and always takes great care of their customers More

by Rosanncrismore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian and matt
Report | Print
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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