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Autonation Hyundai Valencia - Service Center

Santa Clarita, CA

4.0
140 Reviews

140 Reviews of Autonation Hyundai Valencia - Service Center

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June 07, 2023

Ian is the best and the most knowledgeable service person! Always looking after me to keep my 160K Sonata running as if it's new. Thanks Ian...You're the best! More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi Carol, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 06, 2023

Oil change and brake pads service were acceptable but had an issue with the clock's date (month, day and year) which the service department said they fixed but that was not true. They did not fix it. Accor More

by Moioffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hughes
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, we are deeply disappointed by your experience at AutoNation Hyundai Valencia. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 485-1829 to discuss what we can do to help.

June 05, 2023

All very smooth and easy to get vehicle serviced. Loving my new EV Kona would highly recommend Hyundai Valencia to any prospective buyer More

by Alexcazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 05, 2023

I did not see much of an improvement in their service since Hyundai Valencia got acquired by AutoNation. I drove into the service center around 11: OO appointment. I had to wait half an hour to get the s More

by jtoungaian
Recommend Dealer
Yes
Employees Worked With
Jonathan Hughes
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

June 02, 2023

I drop off my vehicle try checked me in right away and the work was complete by the afternoon. More

by Ronald.dupont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 01, 2023

I already left a review. Please don't send this again. Matt Wallinsky does a first rate job. More

by umpire22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hello, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 31, 2023

There is no curb sign like the rest of the auto businesses on Creekside. It would be a good idea to put one in, as the dealership is easy to drive by. You can't tell a customer, "Oh,...look for the More

by Pragmatic & Practical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wolinsky & Ian Archer
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 485-1829. We hope to hear from you.

May 29, 2023

They always excessively underestimate how much time it will take. I had an 8:30 appt., they didn't talk to me until 8:45, and my car wasn't taken back until after 9:00. I had to stand and wait for a lon More

by narniaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unknown
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi Narniaman, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 485-1829. We hope to hear from you.

May 29, 2023

Ian is the service manager I’ve seen seeing for the last 2-3 years , been very good assisting me on what I need to have done with my car. Friendly and cares , thanks for the good service you provide . More

by Lindamar59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Archer. Service manager
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 26, 2023

All the employees that I have dealt with are very knowledgeable, courteous and professional. I have no problem referring people to this dealership. More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Archer - service advisor
Nov 06, 2023 -

AutoNation Hyundai Valencia responded

Hi Kathleen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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