AutoNation Nissan Irving

Worst experience one would ever think off I had to visit this xxxx as the dealer that I visited earlier didn't had the color I wanted. I been promised over email that they do a price match as I had to visit this xxxx as the dealer that I visited earlier didn't had the color I wanted. I been promised over email that they do a price match as only color varies. But upon arriving, they started the game plan. They started saying that they can't match that price but will try their best to what they can. Since I liked the color, I nodded, that's the worst thing I did. The play continued as the sales man went and forth 8 times and finally after 3 hours told we can match the price but pay us 500$ extra since they did lot work to match my interested color. Again without knowing the trick, I nodded. Then asked for my credit application and submitted. Second round of play started saying if financing only(if the rate is more than 2.5% only) they can agree to the price match else if with cash, the deal would go $2500 more. And they started harassing me one after the other when I started saying that I am leaving. Don't ever think of visiting this xxxx again. My recommendation to Nissan is to remove dealership with this bloody dealers and save innocent people from falling to this trap. More

Cash buy ownership/license not transferred I paid cash for the car,license, registration. Its 2.5 months.The dealer hasn't transferred the ownership or sent me the new license plate just keeps I paid cash for the car,license, registration. Its 2.5 months.The dealer hasn't transferred the ownership or sent me the new license plate just keeps on sending temporary license. More

Poor Customer Service NEVER BUY A CAR FROM ANY OF THE AUTO NATION DEALERSHIP ESPECIALLY AUTO NATION NISSAN OF IRVING TEXAS IT'S BEEN ALMOST 3 WEEKS AND THEY STILL HAVEN'T R NEVER BUY A CAR FROM ANY OF THE AUTO NATION DEALERSHIP ESPECIALLY AUTO NATION NISSAN OF IRVING TEXAS IT'S BEEN ALMOST 3 WEEKS AND THEY STILL HAVEN'T RETURNED MY MONEY THAT THEY TOOK FROM MY ACCOUNT... I'VE EVEN CONTACTED THE CEO MIKE JACKSON AND HE HASN'T EVEN DONE ANYTHING ABOUT HIS DEALERSHIP TAKING MY MONEY AND NOT RETURNING IT... THAT'S SAD EVEN IF THE CEO WON'T DO ANYTHING ABOUT IT... THIS FRIDAY WILL BE 3 WEEKS SINCE THEY TOOK THE MONEY FROM MY ACCOUNT AND STILL HAVEN'T RETURNED IT TO ME... More

Hands dow the worst experience with a dealership Whats interesting is that the experience was fine with the sales people. Its the General Manager of all folks who was insulting to his customers, rais Whats interesting is that the experience was fine with the sales people. Its the General Manager of all folks who was insulting to his customers, raising his voice, and showed absolutely no respect for his business or the brand. Marshall Hampton introduced himself as the GM of the dealership towards the end of our visit. We received a call from one of their sales reps expressing that they would by far exceed a trade-in value for our existing car if we come in to talk to them about leasing. Well the initial offer was a low ball offer (because we'd already shopped the car around to other dealers and the offer was $1K less than any other dealer offered us) The MSRP was also way higher on the car we were interested in buying than other dealerships for the same vehicle. They spent hours talking our ears off about dealer incentives, options, and gimmics. All of this is status quo with car salesmen, but you should never expect this from a GM. Not only did the GM indicate verbally that he "May not interested interested in having us as customers if we continue to shop around" but he became beligerent, insulting, and at one point my fiance felt unsafe physically. More

I am beyond disappointed with my entire experience with this dealership. I found the 2 cars I was looking for and had cash in my pocket to spend. I called ahead and the dealership confirmed that 1 vehicle this dealership. I found the 2 cars I was looking for and had cash in my pocket to spend. I called ahead and the dealership confirmed that 1 vehicle had been sold but was told the 2nd vehicle was on the lot. I gave them my name and phone number and stated I would be there shortly. Approximately 35 miles later I arrived. The salesman was courteous and gave my 4 yo and myself a ride around to the back of the lot where the vehicle was located..and then a ride to the carwash area..and then to the garage..and finally back to the office to look it up (Did I mention it was 34º?!). After 10 or so minutes he returned to tell me it was not on their lot per the manager. I was amazed that the manager wouldnt tell me himself or try to explain so I asked to see him. The salesman casually pointed to the managers office and stated "he is in there." I entered the office and was hardly greeted. He remained seated and I was interrupted by 2 phones calls on his personal cellphone. He stated there was no vehicle like that on his lot and he wasnt sure what the deal was, with no explanation. I left with no answers or care that my business was lost. 70 miles round trip. Im not a "review writer" or letter writer but this was unacceptable to me. Their lack of knowledge and lackadaisical attitude will definitely keep me, my family, and friends away from any and all Autonation dealerships. More

I bought my car about 4 months ago and I just had to replace two tires because they were completely bald. I told them this and they said nothing they could do on their end. This should have been seen/ti replace two tires because they were completely bald. I told them this and they said nothing they could do on their end. This should have been seen/tires should have been replaced before they sold it to me. The guy was rude and said I can't do anything about it, it's all on you. DONT BUY USED FROM THEM! It is obvious they do not check everything before they sell it. And they are no help at all! I would never recommend them to anyone, terrible dealership!!!!!!! More

These guys were great! I stopped in doing research on my next car, and once I had made my decision, they made it VERY easy. We traded emails during the day, while I was in school and Brad answered them qui next car, and once I had made my decision, they made it VERY easy. We traded emails during the day, while I was in school and Brad answered them quickly and efficiently. Even though they didnt have the car I wanted in stock, he went ahead and got one, got all the accessories I wanted on it (and installed) prior to me even going back to the dealership! Typically, that doesnt happen with some sort of committment from the customer, but, our open communications via email squared that away. Delivery day was very smooth! Thanks, guys!! More

Quite simply, the best experience I've had buying a new vehicle. The internet sales manager Peter Tramby was a joy to work with. The dealership did not have the Pro-4X Xterra I wanted and Peter searched an vehicle. The internet sales manager Peter Tramby was a joy to work with. The dealership did not have the Pro-4X Xterra I wanted and Peter searched and found it and got it there for me. I was also impressed by how they handled the pricing. Everything was up front, no hidden agendas. In fact, the pricing was concluded on-line before Peter and I even spoke. Would recommend Peter and this dealership highly. More

James at Bankston Nissan was a great guy to work with. If you don't like the hassle and want a straight shooter James is your guy! We felt very welcome and we found he and Randy in finance to be stellar pe you don't like the hassle and want a straight shooter James is your guy! We felt very welcome and we found he and Randy in finance to be stellar people to work with. Thanks guys! More

this was my 2nd vehicle purchased from this dealership, need i say more. thx for a great car. in the past your service department has been second to none and i'm sure its still the same. need i say more. thx for a great car. in the past your service department has been second to none and i'm sure its still the same. More