AutoNation Nissan Memphis

The process was very quick and efficient. Dashara kept me informed throughout the process on everything that was needed for my car. She handled everything and made the process very easy for m Dashara kept me informed throughout the process on everything that was needed for my car. She handled everything and made the process very easy for me. More

Very professional and nice keep me posted on everything that needed down and what they was go do I’m very satisfied that needed down and what they was go do I’m very satisfied More

unexplained charges,unauthorized charges applied to bill,requested battery, was informed it was in stocks, when we arrived the battery was not available, out of stock. bill,requested battery, was informed it was in stocks, when we arrived the battery was not available, out of stock. More

Great customer service very helpful fast and friendly people.This is one of the best locations in the Memphis area. people.This is one of the best locations in the Memphis area. More

Had to wait 1. 5 hours for an oil change with an appointment. Longest I have ever had to wait with an appointment. 5 hours for an oil change with an appointment. Longest I have ever had to wait with an appointment. More

When in for a scheduled oil change…dropped car off early…Service was completed in timely matter early…Service was completed in timely matter More

This is a great dealership. I went to multiple dealerships lookinbg for a new vechile. The staff here is excellant I went to multiple dealerships lookinbg for a new vechile. The staff here is excellant More

It was a really easy process, the dealer got me the lowest interest rate and a good trade in for my vehicle lowest interest rate and a good trade in for my vehicle More

I made an appointment for a recall on my 2013 Pathfinder. Upon arrival, I was told I had several clients in front of me, so completion time would be 2-3 hours, for a 30 minute job. So I pushed back a bit, wh Upon arrival, I was told I had several clients in front of me, so completion time would be 2-3 hours, for a 30 minute job. So I pushed back a bit, why make an appointment, then have to wait? My Service agent calmly mentioned, “It wouldn’t be fair to jump line over 3-4 people, would it?” I hesitated, then contemplated her statement……and she was absolutely correct…! I’m a retired, over 66 years old, and don’t have to punch a clock, or pick kids from school. So, I agreed to wait. So I then asked for a courtesy ride to a local restaurant, less than a 1/4 mile drive. I then was told, they had no driver was available… So I calmly mentioned that, surely with all these vehicles on site, that an old man could get a 1-2 ride to Cracker Barrel. So a young woman named LaTarSha (hope I spelled it correctly) introduced herself as a Customer Support Agent, and she resolved my concerns, found a driver and I was on my way to within 10 minutes. She also offered to call me when my vehicle was ready, and send the driver back to get me back to the dealership to retrieve my vehicle. On top of that, my vehicle was ready in under 2 hours…washed included! Great follow up on an old man’s comments about service..! Two lessons learned from this experience. Firstly, me being considerate of others in front of me waiting for service. Lastly, by my calm verbal approach to pushback the wait times, I was rewarded with exceptional customer service. Please recognize all involved in this transaction. More

Had a great experience on the purchase of an Altima 2020 for my youngest son, the hole process was smooth. for my youngest son, the hole process was smooth. More