AutoNation Nissan Memphis

Had to wait 1. 5 hours for an oil change with an appointment. Longest I have ever had to wait with an appointment. 5 hours for an oil change with an appointment. Longest I have ever had to wait with an appointment. More

When in for a scheduled oil change…dropped car off early…Service was completed in timely matter early…Service was completed in timely matter More

This is a great dealership. I went to multiple dealerships lookinbg for a new vechile. The staff here is excellant I went to multiple dealerships lookinbg for a new vechile. The staff here is excellant More

It was a really easy process, the dealer got me the lowest interest rate and a good trade in for my vehicle lowest interest rate and a good trade in for my vehicle More

I made an appointment for a recall on my 2013 Pathfinder. Upon arrival, I was told I had several clients in front of me, so completion time would be 2-3 hours, for a 30 minute job. So I pushed back a bit, wh Upon arrival, I was told I had several clients in front of me, so completion time would be 2-3 hours, for a 30 minute job. So I pushed back a bit, why make an appointment, then have to wait? My Service agent calmly mentioned, “It wouldn’t be fair to jump line over 3-4 people, would it?” I hesitated, then contemplated her statement……and she was absolutely correct…! I’m a retired, over 66 years old, and don’t have to punch a clock, or pick kids from school. So, I agreed to wait. So I then asked for a courtesy ride to a local restaurant, less than a 1/4 mile drive. I then was told, they had no driver was available… So I calmly mentioned that, surely with all these vehicles on site, that an old man could get a 1-2 ride to Cracker Barrel. So a young woman named LaTarSha (hope I spelled it correctly) introduced herself as a Customer Support Agent, and she resolved my concerns, found a driver and I was on my way to within 10 minutes. She also offered to call me when my vehicle was ready, and send the driver back to get me back to the dealership to retrieve my vehicle. On top of that, my vehicle was ready in under 2 hours…washed included! Great follow up on an old man’s comments about service..! Two lessons learned from this experience. Firstly, me being considerate of others in front of me waiting for service. Lastly, by my calm verbal approach to pushback the wait times, I was rewarded with exceptional customer service. Please recognize all involved in this transaction. More

Had a great experience on the purchase of an Altima 2020 for my youngest son, the hole process was smooth. for my youngest son, the hole process was smooth. More

My experience was terrible this time. I received a misdiagnosis on the issue I was having with my car and charged for it. I'm seriously considering not returning to that location. I received a misdiagnosis on the issue I was having with my car and charged for it. I'm seriously considering not returning to that location. More

I have taken my Nissan to a few other dealerships and this one by fair does not compare to those. The one on Orange Bloosm Trail in Orlando FL was the best in everything. Customer care customer service this one by fair does not compare to those. The one on Orange Bloosm Trail in Orlando FL was the best in everything. Customer care customer service customer whatever. When I call to speak to someone here in Memphis they make you feel as though you are wasting their time and one of person's that answers the phone in the service dept makes me feel like I'm conversating with a 12 year old. Understanding mentally and emotionally spiritually physically all that. It's said and hard to conduct business properly and frustrating as xxxx!! I have more to state but I am tired of repeating myself. Like I feel like y'all really don't give a Dame!! More

Great customer service, detailing needs help on new cars left psa glue on windshield. I also follow a form in the glove box from Nissan that was authorization to return vechicles to plant (RTP’s) So I have left psa glue on windshield. I also follow a form in the glove box from Nissan that was authorization to return vechicles to plant (RTP’s) So I have asked the autonation to explain the form. The form states the reason for return was ECM reflash. I hope they will return with an explanation. More

I thought I was going to be without my car for several days and the problem was solved within just a few hours. days and the problem was solved within just a few hours. More