AutoNation Nissan Memphis

Worst Service Department ever Worst auto service organization I have dealt with in 40 years of driving. My car needed a transmission gasket covered under warranty. Despite making Worst auto service organization I have dealt with in 40 years of driving. My car needed a transmission gasket covered under warranty. Despite making an appointment, it took until the 4th day to get my car back. On top of an inexcusably slow service time, it is very, very difficult to get anyone in the service department to actually answer the phone. Should be renamed the no-service department. More

Service Lies to you Called on Monday 7/15/19, spoke with Johnathon service person, told me they could determine the problem with our Murano with no cold air by the end of Called on Monday 7/15/19, spoke with Johnathon service person, told me they could determine the problem with our Murano with no cold air by the end of day. Tuesday 7/16/19, after leaving messages about 10 in all to find out problem.Johnathon told me it was our air conditioning compressor, AND Nissan recommends to replace evaporator too! Because particles will destroy the Evaporator if not replaced! gave me estimate of $1200 for everything, later that day on Tuesday evening before closing, estimate was wrong, it will be $1900.00. Wednsday 7/17/19 called to find out about parts, he said they arrived, our vehicle was taken apart, but waiting on tech to arrive. Drove up to Autonation Nissan to find out why I am getting run around. Found my vehicle was never touched, looked at or nothing, did not see parts for vehicle anywhere! Removed vehicle from them took it to Jim Keras Nissan, done in less than 4 hrs, back on road and saved over $700.00. DO NOT GO THERE FOR SERVICE, THEY WILL LIE TO YOU TO GET YOU IN THE DOOR!!!!!! More

Terrible service department and customer services An update to my prior review. After I wrote the first review I was contacted by the GM Ed, asked me to bring the car in, I replied no way, it is being An update to my prior review. After I wrote the first review I was contacted by the GM Ed, asked me to bring the car in, I replied no way, it is being repaired by the reputable Wolfchase Nissan service center. Do not buy a car from automation Nissan or service. I asked him to review all the repairs that have done and reimburse me for the repairs that I had to redo. Guess what he never got back to me. They have no concept of customer service. More

Auto nation service just bad Let me tell you about Auto nation service department under the management of a very unqualified manager "Doug". This is coming from a customer who did Let me tell you about Auto nation service department under the management of a very unqualified manager "Doug". This is coming from a customer who did business with them for over 15 years. In August 2017 I spent $ 2850 for major repairs (maxima had only 54k miles), while at the same time Nissan spent a few thousand. They messed my air during the repair. I drove the car and it was making noise, they assured me everything is ok. I took the car to be inspected and to our surprise they forgot to bolt the engine (Pictures are available). I could have been killed. This week I am having to do some of the exact repairs that were supposedly done, this having to be done only after 7k miles. I have made my decision to never do business with this dealership. They have no appreciation for customers and you make your own conclusion on their performance. I either have a lemon of a maxima or just a horrible service department. More

Satisfied customer I absolutely love my 2016 Chevy Camaro. I am pleased with the service which I received. Tish Dotson was very friendly and pleasant, she worked hard I absolutely love my 2016 Chevy Camaro. I am pleased with the service which I received. Tish Dotson was very friendly and pleasant, she worked hard toward getting me the car I desire. I most definitely will refer others. More

Terrible Customer Service Experience with Recall I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to co I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to confiscate it because it was at risk of blowing up, and they couldn't provide a rental car until tomorrow. When I explained I was 50 miles from home, they told me I'd have to find and pay for my own rental car today. I asked for my oil change to be comped because of this inconvenience and extra expense and was told they don't give discounts on oil changes. They showed absolutely zero concern over my being stranded 50 miles from home. More

Used cars I’ve had nothing but trouble with a 2009 Nissan Rogue. Two weeks after I bought the car I heard horrible noises. Took the car in each time they said n I’ve had nothing but trouble with a 2009 Nissan Rogue. Two weeks after I bought the car I heard horrible noises. Took the car in each time they said nothing was wrong. They knew they sold me a car from “xxxx”. Had less than 6 months needed new engine cradle, wheel bearings, motor mounts, new transmission and there are other things that are wrong. I paid 9000 for care and about 4000 in parts and repairs. At least the transmission was still under factory warranty. Can’t get rid of it since all my money is tied up in it. Sell it? I probably wouldn’t get near what I have in it. All I can say is DONT BUY A USED CAR from they. They tried to tell me I drove the car hard. I’m 63. Really Autonation Hacks Cross. You should be ashamed of taking advantage of an old woman. More

Management, sales, and service Do not conduct business with this facility. From the management, sales, and service this dealership has been the worst without question. I have purcha Do not conduct business with this facility. From the management, sales, and service this dealership has been the worst without question. I have purchased many vehicles over many years and I’ve never been treated this poorly. I’m only rating them a 1 star because I can’t rate them lower. More

Best Leaf service in town After a bad experience elsewhere, we brought our Leaf in for replacement of the lithium battery. We had called ahead for the appointment, and everyon After a bad experience elsewhere, we brought our Leaf in for replacement of the lithium battery. We had called ahead for the appointment, and everyone was SO helpful and friendly. There was a great rental car waiting for us, and everything went well. I can't recommend this dealership enough. More

Best dealer we've experienced While our Leaf was being serviced, our other vehicle, a 2006 Saturn Vue, died on us. We returned to Autonation to purchase a replacement for the Vue. While our Leaf was being serviced, our other vehicle, a 2006 Saturn Vue, died on us. We returned to Autonation to purchase a replacement for the Vue. Tesh was VERY helpful and patient with us, and after looking at three different used vehicles, we ended up with a recent model Altima. We were very pleased with the customer service and our purchase, and we will return to Autonation for our future auto needs. More