AutoNation Nissan Memphis

No call back I submitted an online request for information for a 2017 Nissan Altima. I live in another city, but found the best deal on the Altima here. Jon Tyle I submitted an online request for information for a 2017 Nissan Altima. I live in another city, but found the best deal on the Altima here. Jon Tyler called me immediately and sent me a credit app by email. I sent the completed app back immediately, and never heard from this guy again. My credit was ran several times. I had no credit issues because I ended up buying a 2018 Jeep Grand Cherokee from my home city when I didnt hear back from this place. Regardless of what my credit situation was, I expect a call back to keep me informed, especially since you've run my credit. Very unprofessional and unppreciated. Especially since it was an emergency to replace a car that had broken down. Time was of the essence. Do better! More

Great service department utmost courtesy and professionals Dave Ranger ( asst. service mgr.)handled our rather hard to find repairs in the utmost professional manner and we have never been treated with such de Dave Ranger ( asst. service mgr.)handled our rather hard to find repairs in the utmost professional manner and we have never been treated with such detailed care and by such a professional . H e remained diligent and got us taken care of. I would like to have such a manager in my own business. More

Wonderful customer service Great place to purchase a car. The staff was great especially Calvin my saleman. Calvin knowledge about the car that I purchased was amazing. I will Great place to purchase a car. The staff was great especially Calvin my saleman. Calvin knowledge about the car that I purchased was amazing. I will recommend the dealer with Calvin as the saleman. More

No Comparison..Best Staff Ever Went to several dealerships and this was the only one who would work with our situation. Mr. Calvin Ingram didn't sugarcoat anything and we left in a Went to several dealerships and this was the only one who would work with our situation. Mr. Calvin Ingram didn't sugarcoat anything and we left in a 2017 Murano within 2 1/2 hours. Very Sastified with our purchase. More

Bought a car a week ago They were awsome very helpful and nice thanks to Luke for finding the right car for my daughter they are great people there is live 2 hours from them They were awsome very helpful and nice thanks to Luke for finding the right car for my daughter they are great people there is live 2 hours from them and the next car or Suv I will drive to buy it with them More

Phenomenal Service!!! Super fantastic service!!! This is my 2nd Nissan that I have purchased. My first experience with this dealership was GREAT (over 9 years ago). They Super fantastic service!!! This is my 2nd Nissan that I have purchased. My first experience with this dealership was GREAT (over 9 years ago). They were very professional, courteous, and very much aware of my needs and aggressively exceeded my expectations!! I left Nissan that day VERY, OVERWHELMINGLY satisfied!! This 2nd time was an absolute charm!! ALL of my needs were met actually exceeded. I am so happy with my new 2017!! More

Excellent We purchased a gently used Nissan Armada and were impressed with the professionalism of all staff involved in our transaction. Thanks Autonation Nissa We purchased a gently used Nissan Armada and were impressed with the professionalism of all staff involved in our transaction. Thanks Autonation Nissan for making our purchase a smooth and easy process! Thanks to Shane Carr for giving us information needed beforehand, setting us up with appointment, and taking us for a test drive! We are still loving it! More

Great Shopping and Buying Experience!! 5 Star Attitude Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Shopping for My Daughter's First Car for 16th Birthda Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Shopping for My Daughter's First Car for 16th Birthday -- I visited 6-7 dealerships about a month ago to test drive a variety of vehicles to see what I thought would be a good fit for my daughter. Last Saturday, I got up early did some research, and went out searching for 2 vehicles, Toyota RAV4 and Nissan Rogue. Spent all day, going all over memphis visiting 12 dealerships. Actually found a couple of possibilities. Decided to visit the last dealership on my list AutoNation NISSAN to look at a Rogue. I was greeted by a young man, who's approach I greatly appreciated - Jonathan Fought. (I hate when I'm greeted with a cocky, prideful, and/or arrogant Sales person that don't greet me with the intent to help me with what I'm looking for.) Jonathan Faught greeted me and he began for first LISTENING to me and what I was looking for. I felt he wasn't pushy, but instead was genuinely interested in HELPING ME the customer. (so far he was 2 for 2 in my book). Then he showed me what you had to offer in line with what I was looking for. He went over the features and benefits of the vehicle (again without being pushy or aggressive... 3 for 3 now). Took the Rogue out for a short test drive. I loved the way it handled and braking and I was convinced that the Rogue was going to be the car for my new 16 yr old. Now, it was just a matter if I was going to be able to buy it here or go back to 2 other options I had found early that morning. Both other vehicles 2011 were 1 owner with 32-36K miles. I really liked the car, Jonathan's attitude and approach towards me and I wanted to drive back to Bartlett to get my wife so she could see it and test drive if she wanted to. Then one of the Managers stepped in (can't remember his name) and offered to allow me to just take the vehicle to Bartlett to show my wife (I really appreciated the pro-active attitude and willingness to do everything possible and gave me the impression that the customer comes first). Then he went over the CarFax report and explained further how the report worked, what to look for and benefits of it. All of this still happened as I was leaving the dealership without the intent of buying the car because of the price being a little out of my budget. Now we're 4 for 4, I was truly impressed with the level of professionalism, courtesy, customer-first approach. After understanding the CarFax report and the value of being able to see the service records for this vehicle. I decided that I might want to adjust my budget just slightly in order to have this peace of mind of knowing what I was getting. All that said....I would highly recommend allowing this dealership the opportunity to help you with your search for a new or used car. I genuinely had a CUSTOMER COMES FIRST Experience with Jonathan leading the way. We decided to purchase the vehicle and surprise my daughter with it that night. They even lent us a big red bow to put on the vehicle (once again.... taking care of all the customer's needs). Since, the purchase, Jonathan has been following up with me to check to see if I had any questions, concerns or anything he might be able to help us with. Jonathan - "My job didn't end when you left the store, please know I'm always available to help" Great Shopping and Buying Experience!! 5 Star Attitude - 5 Star Approach - 5 Star Experience Salesman: Jonathan Faught Dealership: AutoNation NISSAN 901-759-6100 Address: 4140 Hacks Cross Road, Memphis TN 38125 More

Price for new vehicle was initially quoted. We waited one hour and 15 minutes before sales rep got back with us on a trade in price, only after we told him we had been waiting that long and needed to lea one hour and 15 minutes before sales rep got back with us on a trade in price, only after we told him we had been waiting that long and needed to leave, but he could call us. At that point, he was very rude, and showed us the price he had come up with. The trade in price for our 2002 Oldsmobile Silhouette in excellent condition was an insult and the price quote of the new vehicle had increased over $1000. He showed us the blue book price of our vehicle was at $5300, but only offered us $1750 after stating our vehicle was in excellent condition. Since we, as senior citizens, felt we were treated poorly, we asked for the key to our car. He didn't even offer to get it - he said the key was at the front desk if we wanted it, and we had to go get it. Then treated with "an attitude" by person who gave us the key. Never in my life had such POOR customer service. More

I was very please with the service which I received, but the follow up that they said they would do was very poorly. I purchased a used GMC Acadia which did not have the owner manual. The sales man told m the follow up that they said they would do was very poorly. I purchased a used GMC Acadia which did not have the owner manual. The sales man told me that he would contact the person that traded the vehicle in and see if they still have it. The follow up I got was yes and would bring it by the dealer ship by the end of the week. I called to follow up and they said no one had been by but they would call and follow up again. I told them that I would pay to have it sent to me or the dealer ship if they would just let me know. Ok I will call again, after four months still no answer. I feel like all they had to tell me was they could not get it and let it go. More