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AutoNation Nissan Memphis - Service Center
Memphis, TN
352 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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352 Reviews of AutoNation Nissan Memphis - Service Center
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May 18, 2022
This is review is for the service center. I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able I dropped the car off for a simple oil change and tire rotation and signed up for text alerts. We arrived for our appointment at 830 am and were able to talk to a representative quickly. She offered a windshield wiper change as well and I said yes. About 4 hours goes by with no communication. I call the dealership to check the status and they say it’s ready. We arrive to pick up the vehicle for the rep to tell me she didn’t call and it’s not ready yet. She then checks again and determines it is ready. I also determine they did not replace the windshield wipers. After 4 hours of waiting I am now in a hurry and can’t wait for them to do it. Lack of communication and not completing the job as described receives two stars. After posting the review, the service manager reached out to me to apologize for my experience. About a week later, I returned to the service center because the skid plate that has to be removed in order to perform the oil change was not tightened properly and was hanging on loosely by a single screw. Upon talking to the service manager, Mike McMullen, his response was “sometimes that happens” meaning that the screws sometimes become loose. Hopefully that response doesn’t apply to more important fixes as lug nut torque or brake bracket torque or any other screw torque that matters. Mike offered me another free oil change on top of the one he gave me for the original bad experience. I then requested a refund to which he responded he was unable. This is the most unprofessional service experience I have ever had and will never return. I will also inform anyone interested to go elsewhere. I have now talked to the manager of the dealership Ed Lewis who informed me that no refund is available because the services were performed. So, to sum it up, bad service is acceptable and refunds are unavailable as long as the services are performed and the problems are fixed regardless of the potential of harm to myself, vehicle, and anyone else in the surrounding area. More
by chibbs119
Employees Worked With
Mike McMullen Ed Lewis
May 12, 2022
I had an awesome experience. The staff was nice, friendly, thoughtful, and professional. The service was quick. Such a surprise but a great one! The staff was nice, friendly, thoughtful, and professional. The service was quick. Such a surprise but a great one! More
by wwlecretia
Employees Worked With
Matt
