AutoNation Nissan Memphis - Service Center

Worst Service Department ever Worst auto service organization I have dealt with in 40 years of driving. My car needed a transmission gasket covered under warranty. Despite making Worst auto service organization I have dealt with in 40 years of driving. My car needed a transmission gasket covered under warranty. Despite making an appointment, it took until the 4th day to get my car back. On top of an inexcusably slow service time, it is very, very difficult to get anyone in the service department to actually answer the phone. Should be renamed the no-service department. More

Service Lies to you Called on Monday 7/15/19, spoke with Johnathon service person, told me they could determine the problem with our Murano with no cold air by the end of Called on Monday 7/15/19, spoke with Johnathon service person, told me they could determine the problem with our Murano with no cold air by the end of day. Tuesday 7/16/19, after leaving messages about 10 in all to find out problem.Johnathon told me it was our air conditioning compressor, AND Nissan recommends to replace evaporator too! Because particles will destroy the Evaporator if not replaced! gave me estimate of $1200 for everything, later that day on Tuesday evening before closing, estimate was wrong, it will be $1900.00. Wednsday 7/17/19 called to find out about parts, he said they arrived, our vehicle was taken apart, but waiting on tech to arrive. Drove up to Autonation Nissan to find out why I am getting run around. Found my vehicle was never touched, looked at or nothing, did not see parts for vehicle anywhere! Removed vehicle from them took it to Jim Keras Nissan, done in less than 4 hrs, back on road and saved over $700.00. DO NOT GO THERE FOR SERVICE, THEY WILL LIE TO YOU TO GET YOU IN THE DOOR!!!!!! More

Terrible service department and customer services An update to my prior review. After I wrote the first review I was contacted by the GM Ed, asked me to bring the car in, I replied no way, it is being An update to my prior review. After I wrote the first review I was contacted by the GM Ed, asked me to bring the car in, I replied no way, it is being repaired by the reputable Wolfchase Nissan service center. Do not buy a car from automation Nissan or service. I asked him to review all the repairs that have done and reimburse me for the repairs that I had to redo. Guess what he never got back to me. They have no concept of customer service. More

Auto nation service just bad Let me tell you about Auto nation service department under the management of a very unqualified manager "Doug". This is coming from a customer who did Let me tell you about Auto nation service department under the management of a very unqualified manager "Doug". This is coming from a customer who did business with them for over 15 years. In August 2017 I spent $ 2850 for major repairs (maxima had only 54k miles), while at the same time Nissan spent a few thousand. They messed my air during the repair. I drove the car and it was making noise, they assured me everything is ok. I took the car to be inspected and to our surprise they forgot to bolt the engine (Pictures are available). I could have been killed. This week I am having to do some of the exact repairs that were supposedly done, this having to be done only after 7k miles. I have made my decision to never do business with this dealership. They have no appreciation for customers and you make your own conclusion on their performance. I either have a lemon of a maxima or just a horrible service department. More

Terrible Customer Service Experience with Recall I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to co I took my car in today for service and to have a recall checked. The service person called and told me my car failed the recall, they would have to confiscate it because it was at risk of blowing up, and they couldn't provide a rental car until tomorrow. When I explained I was 50 miles from home, they told me I'd have to find and pay for my own rental car today. I asked for my oil change to be comped because of this inconvenience and extra expense and was told they don't give discounts on oil changes. They showed absolutely zero concern over my being stranded 50 miles from home. More

Best Leaf service in town After a bad experience elsewhere, we brought our Leaf in for replacement of the lithium battery. We had called ahead for the appointment, and everyon After a bad experience elsewhere, we brought our Leaf in for replacement of the lithium battery. We had called ahead for the appointment, and everyone was SO helpful and friendly. There was a great rental car waiting for us, and everything went well. I can't recommend this dealership enough. More

Great service department utmost courtesy and professionals Dave Ranger ( asst. service mgr.)handled our rather hard to find repairs in the utmost professional manner and we have never been treated with such de Dave Ranger ( asst. service mgr.)handled our rather hard to find repairs in the utmost professional manner and we have never been treated with such detailed care and by such a professional . H e remained diligent and got us taken care of. I would like to have such a manager in my own business. More

I took my Altima in with a tire that blew out. I was expecting to have to buy a tire, but Greg found out that I had a tire warranty that was covered under my maintenance plan. He replaced the tire and expecting to have to buy a tire, but Greg found out that I had a tire warranty that was covered under my maintenance plan. He replaced the tire and had me on my way quickly. More

I have great confidence in John Galvalisi. Originally I was taking my Honda in to the dealership to have it serviced because it was close to my home. John listened carefully to what I told him about the s was taking my Honda in to the dealership to have it serviced because it was close to my home. John listened carefully to what I told him about the sounds the car was making and always told me exactly what I needed to do to keep it running smoothly. I felt like he cared. The big thing is he listened, and when I began to think about trading in my car, he heard me. He checked out what the dealership had and mentioned that there was a Rogue on the lot that he felt I would like. He referred me to a salesman who closed the deal. I now am driving a Nissan and am totally confident that whatever I need to do to keep my car running, John will be there to guide me. More