AutoNation Nissan Memphis - Service Center

I gave a rating of 1 because 0 (zero) wasn't an option. The email I received to ask for this review didn't even get my name right. The "Service Advisor" I made the initial service appointment with, never b The email I received to ask for this review didn't even get my name right. The "Service Advisor" I made the initial service appointment with, never bothered to enter my appointment into their system. The last time I spoke with her, she agreed to call me the next day to give me an idea as to when the work on my A/C would be done. Also she would have a tech explain to me what would be needed to fix some other issues my car has that I was concerned about, and what it would cost to correct them. This never happened. In fact I called in only to find that she was off work and, apparently, didn't mention what she had agreed to do for me to anyone who would be working that day. She didn't just drop the ball. She never picked it up to begin with! Fortunately, my A/C is now working fine. Well, in fairness, since my A/C is now working, maybe they EARNED a 1 instead of 0 (zero). More

Customer service was on top. The customer service representative was prompt and efficient with communication during the entire time I was there. The customer service representative was prompt and efficient with communication during the entire time I was there. More

The attendants are really nice and provide good feedback on potential car work needed. Lobby is comfortable as well. on potential car work needed. Lobby is comfortable as well. More

Got level 1 service (Oil & Filter Change Full sythetic), Lady (Ms Dashara) assisting checkout was courteous and helpful, and knowledgeable. In the past when we were waiting on the service staff did not bot Lady (Ms Dashara) assisting checkout was courteous and helpful, and knowledgeable. In the past when we were waiting on the service staff did not bother to come and get us which made us wait unnecessary. This time I went there my self to save time. Understand they could have been busy. This visit was satisfactory. Service Advisor checking out gave some honest answers on other questions I had More

Bought 2 Nissan Muranos at this location. . The service dept treats me like I am trying to pull something over on them. I used a coupon that I found on the AUTONATION Nissan site. When I was . The service dept treats me like I am trying to pull something over on them. I used a coupon that I found on the AUTONATION Nissan site. When I was charged more than the coupon, I was told that was the best he could do. Seriously?!? I have tried on 3 separate occasions over the past few years to have the recalls on my vehicle serviced. Each time I am told a different story why the recalls that I have been notified about by Nissan can’t be done. Hopefully these recalls will not kill me before I find somewhere to have the work done. Due to this service dept, I will never buy another car from this dealership! I could say more but I need to get back to work. More

Every experience has involved great communication and punctuality. I have only let AutoNation Nissan service my vehicle for the past seven years and I continue to be satisfied. punctuality. I have only let AutoNation Nissan service my vehicle for the past seven years and I continue to be satisfied. More

Quick and the lady who helped was extremely friendly. She handled everything quickly and was already expecting my arrival. I will definitely come back. She handled everything quickly and was already expecting my arrival. I will definitely come back. More

The staff was very friendly they were guick and the dealership was nice and clean. dealership was nice and clean. More

Excellent service as always for me. They don’t ever disappoint me and moves swiftly. They don’t ever disappoint me and moves swiftly. More

Visit the dealership for service and got no service. Left and went to Branson Missouri thinking I got my car serviced and when I got back all the lights can back on. The tire rotation was not done becau Left and went to Branson Missouri thinking I got my car serviced and when I got back all the lights can back on. The tire rotation was not done because the tire that needed attention was on the same side which let me know that they didn’t rotate the tires. I think they turn the lights off on the dash and sent me on my way. Now all the lights are back on and tire pressure is still low. Horrible More