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AutoNation Nissan Pembroke Pines - Service Center
Pembroke Pines, FL
515 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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515 Reviews of AutoNation Nissan Pembroke Pines - Service Center
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July 06, 2022
Terrible service department and terrible extended warranty they refused to cover parts that are clearly not excluded from the warranty. Service manager said he would work on the problem but never cal warranty they refused to cover parts that are clearly not excluded from the warranty. Service manager said he would work on the problem but never called back. More
by hchoren
Employees Worked With
Abel and mgr. Mark Gonzalez
June 30, 2022
Worst Nissan service center ever. FRAUD… BEWARE. My car had an Airbag issue. It was under the warranty at that time. They told the part was back ordered because of COVID. I waited fo FRAUD… BEWARE. My car had an Airbag issue. It was under the warranty at that time. They told the part was back ordered because of COVID. I waited for more than 1 year. I enquired about the part multiple times but the reply was “still waiting for part to be delivered”. Finally, they told me to bring the car for repair. I left my car for 3days. They told my that the repair was completed. However, after 2weeks the airbag light came back again. I went back again and then I was told that they never replaced the part because now the car was not under warranty. Why did they keep my car for 3 days if they couldn’t repair it? Why was I lied to about repair when I picked my car? They had no answer. Just refused to honor the warranty and repair. AVOID at all costs if possible. More
by Priyank
Employees Worked With
Champ
June 30, 2022
It is always a warm welcome at AutoNation Nissan in Pembroke Pines. The service advisor Abel is a well mannered person. I love to deal with him. He is always on point. Pembroke Pines. The service advisor Abel is a well mannered person. I love to deal with him. He is always on point. More
by cgraauw
Employees Worked With
Abel Pereira
June 30, 2022
Othniel was very helpful. I was poorly describing the issue, and he took time to go out to my car to see what exactly I was talking about. Even though the room was filled with I was poorly describing the issue, and he took time to go out to my car to see what exactly I was talking about. Even though the room was filled with others waiting, I never felt rushed, and I had his full attention. More
by michniewiczj
Employees Worked With
OTHNIEL ARTEAGA
June 28, 2022
Poor experience at check in. Service advisor was pleasant. I waited 2 hours when I saw my car parked to be vacuumed. After 15 mins of seeing my car there without moving and with Service advisor was pleasant. I waited 2 hours when I saw my car parked to be vacuumed. After 15 mins of seeing my car there without moving and with 3 cars ahead of it, I went looking for my service rep since I didn't want to wait. Apparently the rep was out to lunch and no one else could help me check out. Service's general managers number is posted on a banner, so I called to make him aware of my situation. So I called and there was no answer. Luckily for me, there was another manager who was eager to help. Fifteen minutes had passed until the keys appeared. Overall, I spent 3 hours in the dealer for a simple oil change. Thumbs down. More
by rayo20
Employees Worked With
B. Perez, Rob
June 28, 2022
since I take my car to autonation nissan I recommend to all my friends to take them there, and they have the same positive experience form the service. all my friends to take them there, and they have the same positive experience form the service. More
by Alejo Alarcon
Employees Worked With
champ
