Subaru of Hilton Head - Service Center

Dead battery I was leaving for work Tuesday morning and my 15 WRX battery decided I was going to late. After a quick jump start I called and spoke to Charles in s I was leaving for work Tuesday morning and my 15 WRX battery decided I was going to late. After a quick jump start I called and spoke to Charles in service, he said bring it right over and we'll take care of it. I dropped it off so they could do a electrical system check, sure enough it was a bad battery. Charles called me about an hour after I dropped it to let me know it was finished, covered under my warranty and even offered to have my car brought to me! Huge thanks to Charles and Hilton Head Subaru for turning my bad morning into a good day. More

Service Manager very nice. Quick service. It is nice to go to a dealer and get the same service after you have bought a car as you received before you bought the car. It is genuine if it lasts for every v go to a dealer and get the same service after you have bought a car as you received before you bought the car. It is genuine if it lasts for every visit instead of only until you sign on the dotted line. More

Warranty issues at key mazda? - ? - 2010-09-21 Well I'll Warranty issues at key mazda? - ? - 2010-09-21 Well I'll try to keep it short and sweet.. I bought a 2008 mazda 6 brand new off the lot, the end of Warranty issues at key mazda? - ? - 2010-09-21 Well I'll try to keep it short and sweet.. I bought a 2008 mazda 6 brand new off the lot, the end of 2008. Had the the oil changed as suggested. every 3000 at key mazda keep in mind. and as usual they try to sell you the 102 point inspection for something like $59.99 or $69.99... I decline it, being that I take very good care of my car. Then around 32,000 miles I get in my car to go to work, and it will not start.. sounds like a dead battery.. get a jump off off the neighbor... Thats when I discovered the positive battery post terminal and clamp are corroded through... preventing a good connection.. I call the dealership cause I am still under my 3 years 36,000 mile warranty. They pull it in the garage, The service MGR. later comes out and begins to tell me that the battery terminal is corroded and the corrosion has migrated down through the positive battery cable... and tells me that this issue will not be covered by my warranty... due to the fact that 3 months earlier when I was in for a oil change, I was offered the 102 point $59.00 inspection and that I declined it. And if I would of accepted the 102 point $59.99 inspection.... this issue would of been discovered before it developed to this point... I told the service Mgr. I didnt know I was to pay for a 102 point inspection everytime I got my oil changed... To keep my warranty coverage.... Long story short.. The repair was not covered by my warranty they said...... LOL I asked to speak with the Mgr of the dealership... And he was very inexperienced in the mechanical field.. and sided with everything the service Mgr. said... The service Mgr. said well maybe the battery was or is leaking which caused the terminal to corrode... I said well if thats the case, Then should'nt it be covered by warranty.. And once again.. They danced around the entire warranty claim... So I had to pay for the repair out of my own pocket.. Something like $278.00... keep in mind I was under my 36,000 mile warranty!!!!!!!!!!!!!! I went as far as to take the issue to the manufacture warranty claims dept in california... They took my statement, and said they would call the dealership.. and get a statement from them.... 2 days later called me back and said sorry... sounds like if you would of excepted the 102 point inspection that the service dept. offered you for $59.00 they would of discovered it prior to it becoming a issue.... Long and behold I paid for the repair out of my owe pocket.... **** JUST OF INFO TO OTHER MAZDA OWNERS... YES THEY WILL TREAT YOU VERY POLITELY.. WHEN YOU BRING YOUR CAR IN FOR SERVICE.... BUT SEEMS LIKE AS SOON AS YOU HAVE A WARRANTY ISSUE..... IF THEY CAN GET OUT OF COVERING THE CLAIM... THERE DO OR SAY ANYTHING POSSIBLE NOT TO COVER THE CLAIM****** Savannah Ga. Gulfstream Aerospace Employee More