AutoNation Subaru Hunt Valley

Test drive and purchased a new car and the process took about four hours. There wasn’t much sales pressure or pitches but there was seemingly little negotiating either. That may be a function of today’s about four hours. There wasn’t much sales pressure or pitches but there was seemingly little negotiating either. That may be a function of today’s market but with a bit of new inventory finally available you think there’d be some room. I’d like to have seen an invoice early on to break down fees better…destination and shipping costs are rolled into the sticker price. And while I’d call the whole process smooth, it’s still a dealership, like all dealerships, that want to upsell you. For instance, when discussing financing, I was initially offered a rate of over 5% when Subaru itself has a deal at 3.9% on their own website. I had to call that out. They offered paint and interior protection at over $600 each when you can do this with scotch guard and turtle wax at $9 a bottle. I was also offered to pay around $300 for rear window tinting even though the model I picked out already had that applied. I’m glad I didn’t agree, as they did waive that fee but I’m imagine they’d allow me to pay for it had I agreed. And a word to anyone considering a good warranty….you don’t have to buy this at time of purchase nor from this dealership. I’m certain that could get a better deal by calling around and may still do this. I don’t doubt I paid way too much. Now all that said, the dealership will s at least run by adults…it’s not a high pressure place full of young clowns looking to rip you off. But you should go in being aware of how and where they may upswell you. More

As usual I arrived for my appointment on time and was attended to by my service advisor George Wolfe in due course. We discussed the necessary requirements and as I was going to wait I took a seat in attended to by my service advisor George Wolfe in due course. We discussed the necessary requirements and as I was going to wait I took a seat in the waiting area which, of course, was clean and comfortable. I was regularly informed of progress by my Service Advisor. There was additional work required and this was discussed with me and my consent obtained. I service was completed and all was good. I was informed that regrettably the car wash was out of service but nevertheless my car was spotless. I shall return for all my future services More

I was advised a few months back that I needed brake service. AutoNation checked and advised that the brakes did not need brake pads at this time, and I wasn't charged for the appointment. I appreciat service. AutoNation checked and advised that the brakes did not need brake pads at this time, and I wasn't charged for the appointment. I appreciate that level of honesty from a dealer. Also pleased that service was prompt and professional. More

Everything done the way it should be except air pressure in tires was not correct in tires was not correct More

Courteous & friendly customer service throughout the entire process. Technician/service representative was informative & exceptionally knowledgeable. entire process. Technician/service representative was informative & exceptionally knowledgeable. More

Staff is very nice and pleasant to with with. Great service every time I come here. Great service every time I come here. More

Most recent visit was for a recall. I did a night drop off, which was very convenient; pick-up was also easy with limited waiting. George contacted me when my car was ready and explai I did a night drop off, which was very convenient; pick-up was also easy with limited waiting. George contacted me when my car was ready and explained the work that was done. More

From the time inquired about the car i found at the AutoNation dealership Anne was there with answers on everything about the car, Vincent made the final paper work an easy and pleasant experience, tha AutoNation dealership Anne was there with answers on everything about the car, Vincent made the final paper work an easy and pleasant experience, thank you AutoNation More

They have good and reliable services at this location. Also they have a clean and comfortable waiting area. Also they have a clean and comfortable waiting area. More

Service representatives and technicians were very knowledgeable and communicated clearly to assure confidence in work being done! knowledgeable and communicated clearly to assure confidence in work being done! More