AutoNation Subaru Hunt Valley

Great experience , got vehicle finished ahead of time, Trevor was very informative, work was complete , towing service was very good and prompt , but price seemed inflated Trevor was very informative, work was complete , towing service was very good and prompt , but price seemed inflated More

I was very pleased with the friendliness and professionalism of the staff. I was not prepared for the cost however. I figured maybe $500 at the most. It was close to $800. What they said wou professionalism of the staff. I was not prepared for the cost however. I figured maybe $500 at the most. It was close to $800. What they said would be a three hour job turned into more like 4. The waiting room was comfortable and coffee was available. The restrooms were very clean. It would have been nice to have a vending machine to purchase a snack. When I asked if my vehicle's curved "out of shape key" caused the problem they said no and I would have to order another key if I wanted one. I thought since the cost to repair the problem was so high and unexpected, they could have offered to order me a free key. More

Love the dealer. Wish Starlink when it sends out a problem message would list the problems. Dealer unable to find problems, and I couldn't show them anything. Dashboard had cleared itself. problem message would list the problems. Dealer unable to find problems, and I couldn't show them anything. Dashboard had cleared itself. More

Very helpful team. They have the process of buying a car very efficient and just as important if not more so , the service after buying the car has been excellent. very efficient and just as important if not more so , the service after buying the car has been excellent. More

Banchi and Brian were super helpful and friendly. They took care of us and made us feel welcome. took care of us and made us feel welcome. More

Everyone was very friendly and helpful. I was called ahead of time to be informed as to what service would be preformed and how much it would cost. The drop off and pick up went smoothly and efficient ahead of time to be informed as to what service would be preformed and how much it would cost. The drop off and pick up went smoothly and efficiently. More

Extremely disappointed with this dishonest dealership! On Saturday I had an appointment to look at a 2012 Toyota Highlander. I arrived at noon, was introduced to Ty (who I found to be extre dealership! On Saturday I had an appointment to look at a 2012 Toyota Highlander. I arrived at noon, was introduced to Ty (who I found to be extremely nice and a pleasure to work with). He showed me the vehicle and I took it on a test drive. I was very interested in purchasing it, and afterward I asked if it could be held for me for 24 hours so I could speak to my wife and get back to him. He informed me that he would normally do that but there was another appointment coming in at 4:15pm so he could not hold it beyond that point. I said I understood and that I would get back to him before then. It was about 1pm when I left to go speak with my wife and I was assured that I had until that time to give him an answer. I called him back at 2pm and told him I would like to make the purchase. He then informed me that another appointment was made, that person was on their way to the dealership, and they needed to let that appointment happen. If the person chose not to purchase, they would let me know. I could not believe what I was hearing. I told him that I didn’t understand. I was there first! I was agreeing to purchase the vehicle before this other person even arrived! I was assured that I had until 4:15 to call back! Needless to say, I was very upset! I called back a little while later and asked to speak with a manager. I’m not sure if I remember his name correctly, but I think it was Andy. I explained the situation to him, and he told me he would find out what was going on and call me back in 5 minutes. I waited almost at hour and did not receive a call. So I called back and asked to speak with him (It was almost 4pm at this point). I was told that he was with another customer, he knew I wanted to speak with him, and he would call me as soon as he could. He never called! Instead I received a call from Ty about 10 minutes later informing me that the vehicle had been sold. My wife and I have been looking for the right vehicle for several months and this was the one. We fell in love with it, and they stole it from us. They went back on their word, and the manager was too much of a coward to talk to me himself. This was extremely dishonest and a terrible business practice in my opinion. More

Service began on time with my pre-scheduled appointment. Completion of service was on time as promised. Everyone was extremely courteous and kept me fully informed. Completion of service was on time as promised. Everyone was extremely courteous and kept me fully informed. More

Easy first oil change one my my 2021 crosstrek. Everyone was polite. Got a free car wash, that was pretty sweet. Good atmosphere and free Cappuccino :) was polite. Got a free car wash, that was pretty sweet. Good atmosphere and free Cappuccino :) More