AutoNation Subaru Hunt Valley - Service Center
Cockeysville, MD
398 Reviews of AutoNation Subaru Hunt Valley - Service Center
The service was exceptional-- I was there for a standard service with a 1:00 p.m. appointment. They greeted us at the door at 12:45 (we arrived early) said it would take 1hr 15 minutes, had a comfortable ar service with a 1:00 p.m. appointment. They greeted us at the door at 12:45 (we arrived early) said it would take 1hr 15 minutes, had a comfortable area to wait in, and texted us when car was finished at 2. Right on time. More
I take my Forester in every six months for its check up. The staff is wonderful . They have a very nice waiting area and even supply desks if needed. Nice coffee. Very happy with the service. Extremely nic The staff is wonderful . They have a very nice waiting area and even supply desks if needed. Nice coffee. Very happy with the service. Extremely nice staff. More
My son's vehicle was towed in after driving through a large hole in the road. We Received an estimate for repairs ( After asking for one 4 separate times), the parts prices that where 10% to 400% HIGHER large hole in the road. We Received an estimate for repairs ( After asking for one 4 separate times), the parts prices that where 10% to 400% HIGHER than list price compared to another local Subaru dealer and every other Subaru dealer for that matter. The staff was cordial but the prices where much much higher than the competition. Needed to have the vehicle towed to a different shop where I received an estimate that was $2265.85 LESS than Auto Nation Subaru estimate. Being from out of town and not knowing a repair shop in the area, we felt that we were being taken advantage of. I would not recommend the service department due to outrageous pricing. I also Never received a call back from the General Manager concerning the pricing issue. More
We have owned 4 Subaru Outbacks since 1997 and have had them serviced at this location. We have always been treated with kindness and respect from sales and service personnel. Any recommendations they ha them serviced at this location. We have always been treated with kindness and respect from sales and service personnel. Any recommendations they have made for my cars have always been reasonable and I have no complaints with the service provided to my vehicles. Plus they keep my car cleaner than I do! More
Helpful, courteous and communicative. I had an electronics problem that was aggravating and scary. The staff understood my position from the associate who met me at the dealership to the I had an electronics problem that was aggravating and scary. The staff understood my position from the associate who met me at the dealership to the Service Department manager! The service technician was concerned that I was having to wait for the assessment too long. And it is fixed without fuss or crazy fees and conditions. Thanks Auto Nation for caring. More
We always go here for service, because everyone is friendly, attentive, patient and personable. The front desk answered my phone call right way and service team are wonderful and very knowledgeable. T friendly, attentive, patient and personable. The front desk answered my phone call right way and service team are wonderful and very knowledgeable. They answered my questions and took care my of my request with a good attitude. More
Place was spotless, and everything was easily done. Routine service and carwash. Declined the tire rotation because only had 644 miles on the vehicle (Joe agreed). Be back in six months. Routine service and carwash. Declined the tire rotation because only had 644 miles on the vehicle (Joe agreed). Be back in six months. More
I was served promptly at the time of my appointment. The representative was pleasant and polite. My wait time while service was being performed was as it had been predicted, and I was comfortably seated The representative was pleasant and polite. My wait time while service was being performed was as it had been predicted, and I was comfortably seated in the waiting area. More