AutoNation Subaru Hunt Valley - Service Center

I just wanted to give a huge shout out to Joseph Russo at AutoNation Subaru of Hunt Valley during this nationwide shortage of cars I had to buy a Subaru legacy from another car company I brought the car to J AutoNation Subaru of Hunt Valley during this nationwide shortage of cars I had to buy a Subaru legacy from another car company I brought the car to Joe for an inspection and he found some problems with the car I would’ve otherwise not known about Joe went the extra mile even calling on his own time to make sure the car company paid for the things needing fixed he couldn’t have been more helpful and easy to talk to he seemed like a friend I’ve known for years Subaru is very lucky to have an employee like Joseph Russo and I will definitely be back! More

The service department was excellent every step of the way in my experience this week. way in my experience this week. More

It all went very well. I got an appt time quickly, the folks were incredibly pleasant, and the work was done in the two hours they indicated. It was a 30,000 miles service so straightforward, but still I folks were incredibly pleasant, and the work was done in the two hours they indicated. It was a 30,000 miles service so straightforward, but still I felt reassured... More

Overall this was my first and a very good experience. George made the appointment. Joe Russo was service writer George made the appointment. Joe Russo was service writer More

My service advisor was very friendly and professional. The service department is the best. Thank you! The service department is the best. Thank you! More

I have dealt with service /Justin Woods at Hunt Valley twice ! Outstanding to work with ! Honest with me all the way ! Good news or bad news ! Always communicating with me . I can not say enough good abou twice ! Outstanding to work with ! Honest with me all the way ! Good news or bad news ! Always communicating with me . I can not say enough good about the guy . More

George was a great help. He was professional, prompt, and knowledgeable. I was able to get many things taken care of without having to come back multiple times. knowledgeable. I was able to get many things taken care of without having to come back multiple times. More

Clean & organize. George was on point and explained all the service steps and future recommendations. the service steps and future recommendations. More

The service was fast, thorough and done with inspired customer service. Appreciated the lack of pressure to choose the more costly options. customer service. Appreciated the lack of pressure to choose the more costly options. More

Only have good things to say about my actual service and my service representative Joe- arrived, was promptly greeted and signed in. Given the requested and performed service, which included new brake pads my service representative Joe- arrived, was promptly greeted and signed in. Given the requested and performed service, which included new brake pads in addition to routine ool change/ tire rotation, I was done in the expected time frame. I’d give the service a 5/5. Which brings me to the new online scheduling system Auto Nation apparently “upgraded” to. Missing links etc. made it impossible to use. I ended up calling the service department, which promptly got me in at a date/time that worked for me. The online service appointment scheduler needs some serious work, though! More