AutoNation Subaru Hunt Valley - Service Center

I was very pleased with the friendliness and professionalism of the staff. I was not prepared for the cost however. I figured maybe $500 at the most. It was close to $800. What they said wou professionalism of the staff. I was not prepared for the cost however. I figured maybe $500 at the most. It was close to $800. What they said would be a three hour job turned into more like 4. The waiting room was comfortable and coffee was available. The restrooms were very clean. It would have been nice to have a vending machine to purchase a snack. When I asked if my vehicle's curved "out of shape key" caused the problem they said no and I would have to order another key if I wanted one. I thought since the cost to repair the problem was so high and unexpected, they could have offered to order me a free key. More

Everyone was very friendly and helpful. I was called ahead of time to be informed as to what service would be preformed and how much it would cost. The drop off and pick up went smoothly and efficient ahead of time to be informed as to what service would be preformed and how much it would cost. The drop off and pick up went smoothly and efficiently. More

Service began on time with my pre-scheduled appointment. Completion of service was on time as promised. Everyone was extremely courteous and kept me fully informed. Completion of service was on time as promised. Everyone was extremely courteous and kept me fully informed. More

Easy first oil change one my my 2021 crosstrek. Everyone was polite. Got a free car wash, that was pretty sweet. Good atmosphere and free Cappuccino :) was polite. Got a free car wash, that was pretty sweet. Good atmosphere and free Cappuccino :) More

FROM MAKING YOUR APPOINTMENT TO BEING GREETED AND TREATED WITH RESPECT WHEN YOU ENTER WITH YOUR CAR THE SERVICE AREA.... STAFF AND TECHNICIANS. HANDLE YOUR EXPERIENCE WITH CALMNESS, INFORMATION YOU N WITH RESPECT WHEN YOU ENTER WITH YOUR CAR THE SERVICE AREA.... STAFF AND TECHNICIANS. HANDLE YOUR EXPERIENCE WITH CALMNESS, INFORMATION YOU NEED TO KNOW BEFORE MAKING SOME DECISIONS IS EFFICIENT, AS IS ALL PAPERWORK, CAR IS CLEANED AND FULLY READY TO GO WHEN FINISHED...NO SURPRISE ADD ONS WHEN CHECKING OUT. WAITING AREA..IS QUIET, CLEAN, ONE CAN DO WORK, READ EVEN TAKE A CAT NAP...AS I HAVE DONE. !!! More

Great service and great service rep. They keep my car running well for 7 years and 115 thousand miles with no major problems. Would highly recommend the Subaru and this dealer service. running well for 7 years and 115 thousand miles with no major problems. Would highly recommend the Subaru and this dealer service. More

Dealership has been 5Star from my initial contact of purchase 2018 thru my current service appts! Salesperson to service advisors are Awesome!Dealership is Fantastic purchase 2018 thru my current service appts! Salesperson to service advisors are Awesome!Dealership is Fantastic More

Excellent service, prompt notifications, great customer relations, considerate suggestions. At your suggestion I am filling in this section with completely meaningless words in an attempt to reach the 25 relations, considerate suggestions. At your suggestion I am filling in this section with completely meaningless words in an attempt to reach the 25 word minimum. More

Clean and comfortable, friendly and efficient. Nice place, good location. It was a good experience and my card was clean when it was returned to me. place, good location. It was a good experience and my card was clean when it was returned to me. More

The people I dealt with were great. Their interaction with Subaru Techline addressing and correcting my issue not so good. They asked me to video the problem while driving. Doesn't seem like a very safe with Subaru Techline addressing and correcting my issue not so good. They asked me to video the problem while driving. Doesn't seem like a very safe request to me. More