AutoNation Subaru Spokane Valley - Service Center

I had an issue that was dismissed by the staff with an answer everything is okay. But the same thing happened again and I didn't know why. A technician came out to my car to look at what was happening. H answer everything is okay. But the same thing happened again and I didn't know why. A technician came out to my car to look at what was happening. His answers made no sense to myself or my husband. He couldn't even get it to work the way he said it would. I reached out to my sales person. He took the time to find the answer. And then to give me the answer. He didn't just blow me off saying everything is okay. An answer that I understood regarding the issue I had. He is the only reason I would ever return to this location for another purchase. As for the service department, I will finish out my contract and be going to Hopkins Automotive, a place that cares and takes the time to work with the client. And to explain any issues or concerns. More

I had gone to the dealership in December and had a visit that was not positive but left without saying anything. When I went back to have 12,000 mile service I decided to talk with the service manager abou that was not positive but left without saying anything. When I went back to have 12,000 mile service I decided to talk with the service manager about the prior visit. He took the time when they were busy to really hear me and validate my concern and he made it all right. I appreciate the way I was treated and will return for other service needs. More

Very friendly,service writer was attentive to my problems.she kept me updated. The job was completed in a timely matter. problems.she kept me updated. The job was completed in a timely matter. More

Amazing customer service in the service department. My AutoNation-purchased Jeep needed an oil change and the AutoNation Subaru dealer graciously fit me in same day. Quick turnaround and friendly, help My AutoNation-purchased Jeep needed an oil change and the AutoNation Subaru dealer graciously fit me in same day. Quick turnaround and friendly, helpful service consultants. More

I was frequently unable to extract car key when gear was in parking position. Easy to set up an appointment, easy check in and super-fast check out at no cost (switch replaced in warranty)! in parking position. Easy to set up an appointment, easy check in and super-fast check out at no cost (switch replaced in warranty)! More

They have been very helpful. They set up the appointment when I bought the car. They set up the appointment when I bought the car. More

Not nearly as good as last time (which was great).Car Not nearly as good as last time (which was great). Car sat in lot after service, had to ask to obtain the keys. Wash job probably done by a one-eyed Not nearly as good as last time (which was great). Car sat in lot after service, had to ask to obtain the keys. Wash job probably done by a one-eyed juvenile...very poorly executed. Not told about "oil pan leak" which was listed on the repair page. Not addressed by the service dept despite a 7 year bumper to bumper policy. Whole bunch of polite new people, not quite up to speed yet, but expect that will be corrected as Jeff is a great manager. More

I got my 60k service done. The communication with advisors was not great. I was on hold for 30 minutes checking on my car so I had to drive to the dealership to find out that my car was not done till advisors was not great. I was on hold for 30 minutes checking on my car so I had to drive to the dealership to find out that my car was not done till the next day. If you spend over 1500 dollars I think your car should be washed. Very disappointed in the dealership with their communication. More

This was approximately fourth visit to this dealership for service. I thought I was treated great at my former location. Here I’m treated with professionalism with more friendliness. Great running trail n for service. I thought I was treated great at my former location. Here I’m treated with professionalism with more friendliness. Great running trail nearby to pass the time. Or great waiting area with plenty of room for social distancing. More