AutoNation Subaru Spokane Valley - Service Center

I am thankful that it only 1 hour to complete the service. Wonderful staff and friendly. service. Wonderful staff and friendly. More

The service advisors are historically outstanding. This time was no exception. Rachel is no-nonsense in approach, but gets her job done effectively and efficiently. She is a problem solver. This i This time was no exception. Rachel is no-nonsense in approach, but gets her job done effectively and efficiently. She is a problem solver. This is not the first visit where I requested an estimate before I came in. I was told the service department would get me the estimate by my preferred route of email. I made the appointment approximately 45 to 60 days before the major service. I called in addition to the original estimate request two additional times. I finally stated that I was not leaving the vehicle the morning of service until I got the estimate. Rachel called me the day before to go over the estimate orally. I received a call the day of service (auto was being serviced) stating that they did not have the spark plugs to change. It turns out they are on back order. This means I have to return for another date with the dealer to get the remainder of the work done. I live nearly 100 miles from the dealership, and this is inconvenient. At least, I should have been kept informed of the snafu in advance, so I could plan differently. I plan my appointments and I expect others to plan too. In addition, I expect that the dealer processes and service delivery is sound. I give Rachel the highest marks for her service. The lowest marks are for the communication lapses before service was performed, and inability to get the job done in one service call or notification of inability to perform the service in one call. More

Jeremy Kargol is amazing! He is the shining star of this location and I keep coming back because he is honest, thorough, and has the best customer relations skills. As long as He is the shining star of this location and I keep coming back because he is honest, thorough, and has the best customer relations skills. As long as we have Jeremy in charge of service to our Subaru we will keep coming back. Give that guy a raise! More

This dealership is horrible. As soon as you walk in the door 3 people sitting at the counter and not 1 asked if they could help me then a man out of nowhere came in and he got he As soon as you walk in the door 3 people sitting at the counter and not 1 asked if they could help me then a man out of nowhere came in and he got helped right away. The service center gave me my car back without fixing my problem the first time. I had to waste my time to take it back to them when they should have fixed it the first time. I was the one who showed them it was not fixed like they said it was before I left their lot. Then they cant even call me on my land line. More

Employees are kind, helpful, and knowledgeable. Work is done in a timely fashion with a comfortable waiting area, coffee, and donuts. Being an old lady who knows little about cars, I feel I can t Work is done in a timely fashion with a comfortable waiting area, coffee, and donuts. Being an old lady who knows little about cars, I feel I can trust this business to do what is needed and advise as to what will be needed in the future. More

My son dropped his car off there November 14th. He has had to call them every day to find out the status of the repair work. He gets told every time he calls that someone will call him back and the He has had to call them every day to find out the status of the repair work. He gets told every time he calls that someone will call him back and they never do. An inspection is required from a third party for extended warranty coverage and Subaru has rescheduled the inspector 4 times. My son has requested a call back from the GM…. No call. Guess that’s where their service department learns how to treat customers. My son has reached out to Autonation HQ, Customer Experience, and hope to hear back from them soon. 28 days…. I wouldn’t recommend this place at all!!!! More

I wish they would reset the clock after servicing my vehicle . Everything else was satisfactory. vehicle . Everything else was satisfactory. More

Cannot say enough about how professional and customer oriented the service staff was. Quickly reviewed what type of service and any additional concerns and seems before I could even get through my email oriented the service staff was. Quickly reviewed what type of service and any additional concerns and seems before I could even get through my email and news that my car was ready to go. Funny how an hour goes by so fast, especially with fresh coffee and a donut. When finished, Megan came to get me, went over the service and I was on my way home before I knew it. Thank you your professionalism and customer service. More

have had my car serviced there since I purchased it. Work has always been done well. Work has always been done well. More

Rachel had excellent customer service! She was welcoming, prompt in her follow ups, and went the extra mile for me when I had a manufacturer recall on my Ascent. She also provided a loane She was welcoming, prompt in her follow ups, and went the extra mile for me when I had a manufacturer recall on my Ascent. She also provided a loaner for the time being. Thanks Rachel! More