AutoNation Subaru Spokane Valley - Service Center

Had a great experience at Autonation service department last week. Nate was excellent in getting my car in and getting it fixed. He is knowledgeable and explained the problem to me and kept me informed o last week. Nate was excellent in getting my car in and getting it fixed. He is knowledgeable and explained the problem to me and kept me informed on the progress. Everyone there is friendly and helpful. Thank you! I will definitely return again!! More

I always have a great customer experience at Autonation Spokane Valley. Michael was excellent in explaining my service options and his estimate of the wait time was right on. Spokane Valley. Michael was excellent in explaining my service options and his estimate of the wait time was right on. More

Always excellent service with great review of the car and explanation to me of the findings and recommended changes. explanation to me of the findings and recommended changes. More

Everyone was very friendly and polite from the service department to sales. We will be back! department to sales. We will be back! More

Autonation makes it easy to create an appointment. Waiting area is exceptionally spacious,clean and provides for physical distancing. I appreciate the brief personal feedback on service provided and t Waiting area is exceptionally spacious,clean and provides for physical distancing. I appreciate the brief personal feedback on service provided and timing of future appointments. More

I always have great professional service but this time it was exceptional I will return was exceptional I will return More

I'm usually there for about an hour just to get the oil changed and the car serviced.. They usually come and talk to me in the middle of the while they are doing this. This time no one came to talk to me changed and the car serviced.. They usually come and talk to me in the middle of the while they are doing this. This time no one came to talk to me at all, and after 2 hours I went out to check on it. I was informed they had a meeting in the middle and that's why they were late . It did NOT make me happy! Why did they schedule me and then have a meeting? Plus They usually wash my car when it is serviced and they did not do that this time nor offer me a car wash for down the street. More

Great customer service felt taken care of thank you Nate and service team they were fantastic and service team they were fantastic More

Autonation always has the best customer service. They did an excellent job performing maintenance on my vehicle. I would not dream of going anywhere else. did an excellent job performing maintenance on my vehicle. I would not dream of going anywhere else. More

Once I was able to get the car appointment the service experience was excellent. The service rep kept me informed, the car was returned clean, and the mechanic did a great job. My experience to communica experience was excellent. The service rep kept me informed, the car was returned clean, and the mechanic did a great job. My experience to communicate prior to the appointment was not stellar! I setup the appointment on line with no issues but I wanted to have a few items added to the service and it took me three days to get someone on the line. I think the dealer should upgrade the appointment system or hire more team members so phones can be manned properly. They would have received a five star rating if it were not for this issue. This is not a one time frustration so I felt it was worth mentioning. One last comment related to the customer waiting area. The dealership has done a nice job setting up a comfortable space for customers. More