AutoNation Toyota Arapahoe

We appreciate the professional and timely service. Everything was completed on time and communication was outstanding. Everything was completed on time and communication was outstanding. More

My service advisor was horrible. He didn’t follow up with me with what they were doing with the vehicle when it was there. He didn’t follow up when the vehicle was done and he has ye He didn’t follow up with me with what they were doing with the vehicle when it was there. He didn’t follow up when the vehicle was done and he has yet to follow up for the part that was ordered over two weeks ago. More

I had a bad experience with the salesperson. Vehicle was in transit, I said I didn’t want upholstery protection, or clear paint protectant, valued together at just over $1500. Instead of honor Vehicle was in transit, I said I didn’t want upholstery protection, or clear paint protectant, valued together at just over $1500. Instead of honoring a customer request, they told me it couldn’t be taken off even though it isn’t applied until ARRIVING AT THE DEALER. Then they offered to give the paint protection for free but refused to take off the interior protection. I appreciate that offer, but what I wanted was to decline BOTH. Nothing but a brazen money grab. They very well could have taken those extras with no problem. And then when the vehicle arrived, I had another issue with payoff of my trade-in loan. Same salesperson tried to force me to make 45 days worth of loan payments despite saying it would only take 15-20 days for the dealer to pay off the loan. I refused, told them I can make any necessary payments myself. Likely they were trying to decrease the amount of my trade in this way. Spent over 30 minutes trying to bully me into doing this, I continually refused. Also tried to use scare tactics saying it would hurt my credit if the payoff wasn’t wasn’t made on time, etc. Wasted all that time and made me sign a statement acknowledging my refusal and potential impact to credit. Guess what? Trade was paid off in less than two weeks!! Though I am very happy with the vehicle, if my heart wasn’t set on that model I would’ve gone with another dealer or car maker altogether. LISTEN to your customer’s needs and wants, not just the sound of your own greedy pockets. Finance guy was much easier to work with despite pushing extra warranties and such. I won’t be buying another vehicle from AutoNation Toyota Arapahoe. More

Terrible service. My tire rotation took almost two and a half hours despite informing them I would be waiting there at time of scheduling. Poor communication and when My tire rotation took almost two and a half hours despite informing them I would be waiting there at time of scheduling. Poor communication and when I finally got a text that my vehicle was ready, I headed back to service and received no explanation for why it took so long and no information about the inspection they perform on every vehicle that comes in. They just handed me my keys and a piece of paper then told me it was parked out front. More

Alex was extremely helpful, patient, and knowledgeable. I’ve never had a better experience at a dealership. I’ve never had a better experience at a dealership. More

Clowie was awesome. I showed up a little early for my appointment and thought I would be there for a couple of hours. She got me in and out. I showed up a little early for my appointment and thought I would be there for a couple of hours. She got me in and out. More

Had an excellent experience at autonation Toyota. Great customer service, thorough work done on used vehicle, and when a duplicate charge came through, they corrected it righ away. Great customer service, thorough work done on used vehicle, and when a duplicate charge came through, they corrected it righ away. More

We were able to make an appointment in a reasonable amount of time and they were able to service our car on the same day. Fees are not inexpensive but that is to be expected at a dealership. Overall th amount of time and they were able to service our car on the same day. Fees are not inexpensive but that is to be expected at a dealership. Overall the experience was a really strong one and we will definitely bring our car back for things that must be serviced at a dealership! More

I worked with Dave Hantman recently to buy a new car. He was incredibly professional, friendly, kind, and helpful. I felt a little out of my depths as a woman navigating a car dealership alone, and Dave He was incredibly professional, friendly, kind, and helpful. I felt a little out of my depths as a woman navigating a car dealership alone, and Dave was truly wonderful. He went out of his way to show me nuanced, specific features of the car and help me in many other small ways as well that made a huge difference. Overall amazing customer service. More

Honest and clear communication. Great staff! Carlos is great to work with. The pricing is reasonable Great staff! Carlos is great to work with. The pricing is reasonable More