AutoNation Toyota Arapahoe

Great service and selection. David Butkovich was really helpful and attentive about helping us to make our decision. David Butkovich was really helpful and attentive about helping us to make our decision. More

We had a terrible experience during the service. And will be looking for a different dealership to perform our next. And will be looking for a different dealership to perform our next. More

I have leased two cars and bought one at this location. Each time Vassil Kolibarski (Vinny) took the time to go through many models and options for our first hybrid cars until we found the perfect fit. He Each time Vassil Kolibarski (Vinny) took the time to go through many models and options for our first hybrid cars until we found the perfect fit. He is courteous, responsive and has a can do attitude! The team at parts, service and finance are also efficient and knowledgeable to complete a full service experience from start to finish. Autonation at Arapahoe has provided ongoing support after lease and purchase at a great value More

Six weeks ago I started the process of getting a Sideview mirror replaced. I called several days in a row only to get in the queue for the parts department and then get kicked back to the initial greeting. I mirror replaced. I called several days in a row only to get in the queue for the parts department and then get kicked back to the initial greeting. I finally went into the parts department and they were able to order the part and he told me it would take two days and they would call me. Two weeks later I started calling to see if the part was even only to be put on hold three days in a row for 15 minutes and hung up on. So I went into the parts department to make an appointment which I was able to do for the following day and The service provider told me it would take about 20 minutes. I showed up the next day only to be informed that it was backed up and probably wouldn’t take 20 minutes which I said was fine. I said I would be waiting in the waiting room. Two 1/2 hours later I finally went out and asked about my car only to be told that I have been ready for an hour and didn’t I get a text. I did not get a text. No one even thought to come in and check and see if I was waiting.There was no apology or any sign of concern that I have been waiting so long. I will never go back to this dealership, it’s chaotic unfriendly and just a cluster to get any work done. The phone system is something that I heard someone else in the waiting room complaining about so that needs to be changed More

If I could give 0 stars I would. We are writing to express our frustration and disappointment in what we can only describe has been the most confusing, frustrating, and non-customer We are writing to express our frustration and disappointment in what we can only describe has been the most confusing, frustrating, and non-customer focused car buying experience in our lives. We came in on October 19th to purchase a car. We had narrowed it down to two, had communicated the ones we wanted to take a look at with salesperson 1 and he had them ready to test drive when we got there. So far so good! It was late in the evening, and he passed us off to a sales person 2 to complete the interaction. We were still unfazed by the interactions. We purchased the car, and the finance contact walked us through the finance after 3 hours at the dealership. While waiting, we received notifications that each of our credit scores had been pulled 7 times. We signed all of the papers for financing through Capital One and went on our way. The next day we received a call from the sales person 1 that he had found a second key (which we had previously been told didn’t exist) and we picked it up. This was our 1st unnecessary trip to your dealership, but we were satisfied that a second key was found and we would not have to go through the trouble of purchasing a new one. For the most part the car remained in our garage not driven until October 25th. We started the car that afternoon and the engine light came on. Because this was our 5th day of purchase (and the last day for a return) we immediately took it to an Auto Store where they gave us the results – this was a previously known issue related to gas emissions. We have owned Jeep’s in the past and know that there are certain ways to clear Check Engine lights, however this only lasts a certain amount of miles/turns/etc. We aren’t sure if the previous owner cleared this message or if it was at your dealership when this occurred, but you can imagine our frustration when our “new” used car alrady was having issues. We headed up to the dealership (now our 3rd trip) to talk about a return. We were talked out of returning the car and were told a repair would be covered. During this time we each received notifications indicating that each of our credit scores had been pulled another 3 times. We inquired why this was happening but were brushed off. We were told we would hear from the service team the next day; however this did not happen until we called them in the afternoon. We were told that the service manager would speak with the Jeep service team to schedule time. We were awaiting a call back to determine whether or not we would need to come pick up the car that evening or if the service would be completed in a reasonable time frame in which we would leave it there. We never heard back from the service team that day, however we did get a call from the finance team letting us know they needed us to come back to the dealership to complete paperwork that was missed. We were very confused around what this could be. We made our 4th trip to the dealership that evening and stopped by service, who had not contacted the Jeep store to schedule the repair. Yet again we walked away frustrated. We used this trip to speak with the finance contact (a different contact than our original one on the 19th) and completed another Retail Installment Sale Contract, this time for BelCo finance. We still do not understand why we walked away with paperwork indicating Capital One would be the lender and then asked to come back in to sign all of the same documents for BelCo. We did not get copies of that contract. Additionally, we are still unsure as to why our credit was pulled 10 times each. Our intention from the get go was to pay cash for the vehicle, but at the time we were told it would be easier to get the loan and pay it off which is why we went that route. On 11/2 we received our first email from BelCo and called for the payoff amount. $1,000 more than the original financed amount. We are assuming we were duped into purchasing some type of warranty but have not been able to get in touch with anyone in finance. We call and call and never get thru, in fact the phone hangs up) Our Jeep has still not been repaired and when it finally is we will be without a car for a few days while repairs are completed, we are left not understanding why our financed amounts are different or why the lender changed in the first place. We are frustrated with the amount of times we have had to go back to the dealership, and we are left deeply unsatisfied with our whole experience. More

The dealership is on time. I am satisfied with what they do. They could make it easier to schedule an appointment though. I am satisfied with what they do. They could make it easier to schedule an appointment though. More

Excellent service, Quick and professional. I’m so glad I bought a Toyota and part of this family. I will never go any where else I’m so glad I bought a Toyota and part of this family. I will never go any where else More

Received an email indicating that I should take my Prius Prime in for 15K mile maintenance because it had been 6 months since the 10K mile visit. The email included two phone numbers to call. Both resulte Prime in for 15K mile maintenance because it had been 6 months since the 10K mile visit. The email included two phone numbers to call. Both resulted in answering machines. Tried to make the appointment on my phone app, but it referred me to another phone number. Finally made appointment on Auto Nation web site, but it indicated, incorrectly, that it was my 10K mile visit and did not allow any change. I put the correct info in the comments section. When I arrived for the appointment, I was told that it would take 90 minutes. I made it clear that I would be waiting in the lobby for the car. After 90 minutes I went to check on the progress and found that it had been completed 1/2 hour earlier. They had left me a message on my phone, which I had not received, but did not bother to go to the lobby and let me know the car was ready. Other reps did let people know when their cars were ready. More

Top-drawer customer service in the maintenance department. Always on-time. Never a do-over. department. Always on-time. Never a do-over. More