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AutoNation Toyota Arapahoe
Centennial, CO
2,579 Reviews
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Helpful May 14, 2024
I have a 2022 Highlander. My first oil change was performed at Centennial Auto Nation when I lived in Colorado. I moved to Hernando, FL in June of 2023. My next oil change was My first oil change was performed at Centennial Auto Nation when I lived in Colorado. I moved to Hernando, FL in June of 2023. My next oil change was performed by Village Toyota of Homosassa Springs, FL., on Oct, 11 2023. When Village Toyota changed the oil they informed me that the oil pan bolt had been over torqued and that the pan threads were stripped and came out with the bolt. They told me the pan would need to be replaced but that they were able to get the bolt to torque this once, but it would only be good for this oil change. At that time their service department attempted to get authorization from Toyota Nation to change the oil pan. They gave up after about 20 minutes when several attempts to reach your dept failed. They advised me to contact Toyota national customer relations, which I did. They contacted Toyota Nation. I received a voice mail the next day from Collin Macowicz?. I returned his call the next day and left a voice message. I then returned his call another 10 times over a 3 month period as well as leaving messages with other associates 3 or 4 times that said they would give him the message directly. Last month I contacted Toy national again and explained my situation. They assigned a new case number but had a record of the original complaint. They contacted Toyota Nation again. I received a call form Tony Ray. He said he would get it taken care of. Ten days later I had heard nothing. I called Tony Ray again and he said he had advised a manager and thought it had been taken care of. That was on April 29th. I have still not heard from Toyota Nation. Today I called Toyota National CS and advised them again of my lack of success. They were able to contact a manager named Dave in Toyota Nation sales. He gave me your contact information. I have provided both Toyota National CS and Toyota Nation copies of the Village Toyota service report showing the damaged oil pan report. My Highlander is now past due for its next oil change and I am still trying to resolve this issue. After 20 some+ attempts over 7 months to contact Centennial Auto Nation I have received no response. More
by KMalerich
Employees Worked With
None
May 13, 2024
Super friendly, no-hassle, and flexible experience end-to-end. Sergio Martinez Was an absolute pro, and hustled every step of the way (not only with me, but the others he was working with too!). Thank end-to-end. Sergio Martinez Was an absolute pro, and hustled every step of the way (not only with me, but the others he was working with too!). Thanks for the help, will be back. More
by bcounter
Employees Worked With
Sergio Martinez
May 07, 2024
Convenient location, with a really great selection of new and used vehicles. Our sales person Uzi Khan was so knowledgeable,professional and very personable to work with and used vehicles. Our sales person Uzi Khan was so knowledgeable,professional and very personable to work with More
by patberger121
Employees Worked With
Uzi Khan
May 04, 2024
Michael Humpert was very professional and efficient! He provided a great service and experience! I dread going to the shop to service the car ,but this time was very smooth . Thank you Mr Humpert! He provided a great service and experience! I dread going to the shop to service the car ,but this time was very smooth . Thank you Mr Humpert! More
by mcrivas
Employees Worked With
Michael Humpert
