AutoNation Toyota Arapahoe

Waist of visit :( - Wanted to test drive a new car with manual transmission with possibility to buy it if I'd like how id felt. - Got in contact with one of online spe - Wanted to test drive a new car with manual transmission with possibility to buy it if I'd like how id felt. - Got in contact with one of online specialist. - Made an appointment and I was assured that they would have that model for me to try. - When I got to dealership the person I supposed to meet wasn't there. They spent some time to find right sales person. The sales person made a copy of my DL and went to get the car. About 30 minutes later they found out that car that suppose to be on parking lot is not there. They did not have it at all. I was told there is one at some other dealership. How do I test drive it? The answer was we don't know. So I had to leave. In protection of sales person that worked with me I can say that he wasn't provided of any information of my needs and he wasn't part of email chain where all above questions were discussed. More

Very Happy Customers After a terrible experience at another dealership, we found a 2002 Chevy Silverado that we were very interested in. We made an appointment to meet wi After a terrible experience at another dealership, we found a 2002 Chevy Silverado that we were very interested in. We made an appointment to meet with Ben Gillan. He worked with us every step of the way to make sure we got a deal everyone was happy with. Once we made a deal, Leo in finance made our experience even better. He understood our financial situation and did everything he could to make things easier for us. He also did a great job explaining all the terms of our contract. He even gave our 4 year old a marker to color with and a yogurt to snack on while we signed paperwork. We were both very impressed with their customer service and professionalism. We walked out feeling great about our purchase. We would definately work with these guys again! More

Managers are lacking in knowledge Sales people here are great! They know their products well. Managers don't know the product well. My car was a FWD Venza transferred in from Cheyenne Sales people here are great! They know their products well. Managers don't know the product well. My car was a FWD Venza transferred in from Cheyenne WY. Jeff said that I had to buy the car (sight unseen) before he'd transfer it down. Because it was a FWD and he didn't think they could sell it if we backed out of the deal. So I bought it. I checked their inventory 2 days later and I see they have 3 FWD models that just showed up on their lot. That's just plain rude and stupid on his part. More

Go see Brian! We recently purchased a used vehicle and our experience was great. It was a very low stress experience and Brian was very helpful throughout the proc We recently purchased a used vehicle and our experience was great. It was a very low stress experience and Brian was very helpful throughout the process. The only negative was that it took a long time to complete the deal because they sold a lot of cars that day! More

Arrogant and rude General Manager I don't know if he actually tries to be offensive or if just comes naturally, but GM Derreck Hays leaves a lot to be desired. When he has to start eve I don't know if he actually tries to be offensive or if just comes naturally, but GM Derreck Hays leaves a lot to be desired. When he has to start every other sentence with "No offense, but..." or "I'm not saying you're lying, but...", it makes it very difficult to even imagine wanting to business with him or any company associated with him. I would avoid this dealership if respect means something to you. More

All good until finance department Let me start off by saying Rehen was great. I almost purchased a car from him in late 2013, but one of the managers didn't rub me the right way so I Let me start off by saying Rehen was great. I almost purchased a car from him in late 2013, but one of the managers didn't rub me the right way so I went elsewhere. Fast forward 6 months and a friend wanted a car from here. Went to Rehen again and of course, nothing shy of exceptional customer service. Straight shooter. Move forward to Steve in the finance department. Total xxxxx. Sells us a warranty the night we buy the car. After crunching numbers when we got home, we realized it wasn't for us. Called Steve to tell him and he throws a tantrum. Go into sign new paperwork - all he says at the end is Merry Christmas. Almost took the car back because of this. Will never ever go back here or refer someone here due to this. Hoping Rehen can get a job at a dealership like Kuni where all staff are friendly and truly have your best interest - not the best interest of the finance managers personal bank account. More

Allison was fantastic. She got us into the car we wanted. She did not pressure us at all. We will recommend her to our friends. She did not pressure us at all. We will recommend her to our friends. More

My experience through AutoSearch with Terry Schleski was excellent. He was extremely receptive to my requests, handled everything in a professional and timely manner. He was able to find the car I wanted excellent. He was extremely receptive to my requests, handled everything in a professional and timely manner. He was able to find the car I wanted in a short time and had taken care of all details for me so that I had no difficulty and was able to drive away feeling that everything had been handled correctly. More

pleasant, relaxed atmosphere. joe was very helpful; took me for a long test drive; answered all my questions, and was patient when the baby needed taken care of. i highly recommend this employee and this de me for a long test drive; answered all my questions, and was patient when the baby needed taken care of. i highly recommend this employee and this dealership. More

This dealership is a perfect example of a bad business model, and they cost me a lot of money by selling me a bad used car, a total lemon. They put every trade-in they get online, for sale, before they ev model, and they cost me a lot of money by selling me a bad used car, a total lemon. They put every trade-in they get online, for sale, before they even truly inspect the car, all because they're under pressure to sell as many trade-ins as possible, instead of taking them to auction. Here's what I wrote on Google a couple weeks ago (the story has gotten worse since I wrote this review): I had a horrible experience buying a Subaru here. First, called the place up after seeing a used Outback advertised online, and went over to test drive it. But I couldn't test drive it, because it had a flat tire. So I went back the next day. Tire hadn't been fixed. Finally, the salesman I worked with called me days later and said it was ready for a test drive. It drove okay, but contrary to the online advertisement, the car had plenty of nicks and body damage. The used car director told me they would need to do a lot of repairs on the car before they could sell it, and I said I wasn't worried about most of the cosmetic issues, as long as it was in good working condition. After all these negotiations, the final price, after tax and dealer handling fee, was $900 more than the advertised price. At that point, I was too tired to care. But I should have. Because after a week and a half in their mechanic's shop, the car still had things wrong with it. When I picked it up, they hadn't replaced the cracked windshield, one of the fog lamps wasn't working, and I found a number of other problems. I went back the very next morning, a Saturday, and was told I'd need to speak to the used car director again, on Monday. I go back on Monday, and the guy isn't there. I leave my name, number, and complaints. After several days passed, I finally called THEM, because nobody from the dealership called me. After all this, they finally sent out a windshield company to replace the cracked windshield, and then I took the car back to their mechanic's, because I wanted several other problems addressed. But they haven't been addressed, and I'm very dissatisfied. The car still needs hundreds of dollars worth of work, and I wasn't told about several things that were either wrong with it or glitchy (the remote security system, for example, only works 70 percent of the time, the CD player doesn't work, and there's a light bulb in the dash that's out and needs to be replaced). The tires need to be balanced, the front rotors need to be machined, and according to the mechanic, the front left fog lamp assembly needs to be replaced, not just the bulb or the casing, contrary to what I was originally told. Those problems don't include the cosmetic issues I referred to previously. I'll never shop here again, and I'll tell everyone I can that they shouldn't, either. At least not for a used car. All in all, horrible customer service, unreliable sales people, and the company's just too big. Things slip through the cracks, and it's as though they just don't care, because they're too busy. Back to the present: I'm planning on unloading the car somehow, because my mechanic in Colorado Springs told me I was ripped off, all because Auto Nation didn't spend as much time as it should have looking the car over. It needs new front struts, a new engine mount, new CV boots (probably new front axles), and more. I either have to sell it, trade it, or spend yet another $2,000 on it. Bottom line: DON'T TRUST THESE GUYS. If you're looking at buying a used car here, at the very least get it checked out by a mechanic you trust before you hand over the cash. I wish I'd done that. A very expensive lesson. More