AutoNation Toyota Arapahoe

The business is as good as its employees. I found this to be particularly true with Autonation. After wasting ton of time at Stevenson Toyota, I went to Autonation and was greeted by Zach. After locating the be particularly true with Autonation. After wasting ton of time at Stevenson Toyota, I went to Autonation and was greeted by Zach. After locating the car I was interested in and reviewing the numbers that I brought in – quotes from competitors, Internet pricing printouts, etc – I was assured by a Zach’s manager that the numbers were reasonable. The same numbers were considered to be very much unreasonable by Stevenson just a day earlier. I was offered to take the car for an extended test drive and when I brought it back couple of hours later Zach was out with the customer so I was helped by Max, who, after I informed him of my interest to buy the car, was able to beat the lowest competitors’ quote by a good $500 – over $1.5K cheaper than the lowest price we were offered at Stevenson after a month long endeavor with them. All of that took about 20 min. The following Monday I went to Autonation to pick up the car and do the paperwork – Zach personally picked me up from the light rail station and brought me in. We quickly finalized the numbers, discussed the additional options – everything handled very efficient and professional by Zach – and off I was to the Finance manager. Robert, the Finance manager, processed all the paperwork very quickly. I had a feeling, though, that he wasn’t too happy with the fact that I opted out of most of the additional options i.e. extended warranty, various protection packages, etc. Nevertheless, he had me in and out very quickly. I would suggest dealing with another Finance manager though – I had a question regarding one of the protection package I ended up purchasing and when I called him the following day to express my concerns, he was very condescending and plain rude with me on the phone. Instead of addressing my concerns and explaining the details, he quickly suggested that if I don’t believe him and don’t feel comfortable with the plan I should return it but I’d need to do it very quickly as I only had 3 days to do so. I ended up calling the provider directly and they explain the details of each concern individually addressing any and all issues I had with the policy. Bottom line – he knows what he’s doing, but I’d suggest asking for another Finance manager Overall, I’d recommend Autonation Toyota and I’d strongly suggest you ask for Zach directly. However, to make your experience more positive, make sure you do your homework beforehand! You need to come in knowing the pricing, knowing the options and packages, having an idea of what extras you’d be willing to pay for extra features if your preferred configuration is not available, etc. Keep in mind that even though they often claim that some of the additional options are mandatory and “come with the car” they are in reality all optional and you can opt out of them if you don’t want or need them. They’ll figure out a way to do the paperwork to deal with them if they are mandated by the company to include the features and you’re not willing to pay for them. That being said, some of them may be particularly useful and should be looked at. Bottom line – if you do your homework and come with realistic prices and expectations, they will not lose a deal. If you try to get a Land Cruiser for the price of Corolla that probably won’t work. But if you’re being reasonable, they’ll work with you. I ended up paying about $500 less than the absolute lowest offer I got anywhere else – Internet and dealers. Make sure to ask for Zach! More

Went to AutoNation Arapahoe looking for a new Rav4. Seemed good until we got down to the nuts and bolts of the deal. Then everything went downhill fast. Here is a quick list of the bad things, they w Seemed good until we got down to the nuts and bolts of the deal. Then everything went downhill fast. Here is a quick list of the bad things, they wanted to give me a bad interest rate, despite being a Tier I borrower per Toyota Financial standards; they lied and said they could apply for credit through USAA, which I bank with, which they can not do; they only agreed to lower my interest rate after I told them what USAA would give me; they argued with me when I told them I had gotten 0%, 1.9% and 2.9% on prior Toyota purchases through Toyota Financial, They said the $500 military rebate offered by Toyota did not apply to new Rav4s, when in fact it applies to all new Toyotas; They acted like the dealership was the one giving me the $500 off for being active military and they were doing me a favor by actually taking it off (I straightened them out real fast on that one); they knew absolutely nothing about the 90 deferred first payment special that Toyota was running over Memorial weekend; and they were trying to pressure me into making a decision right then and there and kept wanting me to sign paperwork saying that if they got the price of the car down to a certain point that I would agree to buy it; they even agreed to take $500 off the price, but when they brought the paperwork back out they moved the numbers around so the numbers would look like they actually did something, but in fact they only took $200 off the price and not the $500 they agreed to; I had to keep telling them what their internet prce was on cars. Overall I would say this is a shady dealership that pretends to give people deals by claiming to be a volume dealer while they are in fact ripping them off and lying to them about the interest rates they qualify for. AutoNation told me the best they could do was 4.99% and finally came down to 3.99%. The dealer I actually bought my car at saved me more than $1500 off the best price from AutoNation and gave me a 2.59% interest rate, no haggeling. I would stay as far away from AutoNation Toyota Arapahoe as possible and shop elsewhere, like in Lakewood. More

Most of their vehicles were over priced and the car we test drove had mechanical issues and the check engine light came on and we told them about it. And they cleared the code and put it back on the lot. test drove had mechanical issues and the check engine light came on and we told them about it. And they cleared the code and put it back on the lot. I would not trust them what so ever. They have the logic that it's better to sell 20 cars with a $2000 profit and $50 with a $1000 profit. They can keep their cars and we will be sure to make sure we don't recommend them More

I was pleased with the service and price I received when purchasing a new 2013 Toyota RAV4 at GO Toyota. The people I dealt with were very professional. purchasing a new 2013 Toyota RAV4 at GO Toyota. The people I dealt with were very professional. More

Just to reinforce what others have said, despite the supposed no-haggle price approach, this is a traditional high pressure dealership, where nailing down the price can be very difficult. I found a pri supposed no-haggle price approach, this is a traditional high pressure dealership, where nailing down the price can be very difficult. I found a price on the website for a new car, and then during the pricing discussion was told, "Well, that includes a recent graduate discount, and you don't look like you qualify. Your price is about $1200 higher." First, there was no recent grad discount on this model. Second, pretty insulting way to jack up the price. If for some reason you really need to deal with this dealer, I would do all my negotiation via email, and only go to the dealership to do the test drive. There are definitely better dealers in the area who are easier to deal with, and more respectful. More

Talked to Joe on a Friday night to come check out a 4Runner on Saturday afternoon. I arrived for my appointment and Joe was nowhere to be found. Eventually they found someone else to help us, he took u 4Runner on Saturday afternoon. I arrived for my appointment and Joe was nowhere to be found. Eventually they found someone else to help us, he took us on a wild goose chase around the entire lot to find the 4runner we had wanted to see. Then he finally checks to find out if they sold it and apparently they had. I really do not appreciate the lack of consideration on Joe's part and would have greatly appreciated a phone call to let me know the vehicle was no longer available. It did not seem like my time was important to them, nor the 30 minute drive to come check out this car. In addition, my boyfriend wanted to come instead of resting while working an 80+ hour week and he was rather displeased as well. I understand that they are a "high volume" dealership, but there is something to be said for common courtesy. More

I had a great experience at GoToyota they were very friendly and helpful with all they did I would definitely refer them to as many people as possible friendly and helpful with all they did I would definitely refer them to as many people as possible More

James W was the person that I contacted online and he was a class A sales person. I told him what I was looking for and what I can spend and he met everything that wanted. Jessie was great as well as Robert a class A sales person. I told him what I was looking for and what I can spend and he met everything that wanted. Jessie was great as well as Robert in finance! Furthermore, Jeremy the manager was great as well! Everyone was nice and was soo helpful and they wouldnt have me leave without a new car like a real business should. I walked away with a great car and met every expectation I have.. thank you guys!!! You are all great! I will be back again! :) Mike. More

Everyone was super helpful and understanding of what we were looking for in a car. They made sure that we left completely satisfied, and even made sure we were still satisfied after we left. were looking for in a car. They made sure that we left completely satisfied, and even made sure we were still satisfied after we left. More

Nick at GoToyota was always prompt when information was needed. Prompt at returning calls and coming to the desk when we needed to speak to him. The car was thoroughly checked. needed. Prompt at returning calls and coming to the desk when we needed to speak to him. The car was thoroughly checked. More