AutoNation Toyota Arapahoe

Customer service starts out good, Kenny seemed genuine but that is where it stops.The managers do not return calls and do not send anything quoted onto an email. If they offer you a trade in but come back but that is where it stops.The managers do not return calls and do not send anything quoted onto an email. If they offer you a trade in but come back another day they will try to drop down the price of the trade in. I know for the most part most dealers try the wheeling and dealing but these guys have it down to an art. Watch for all the things they try to add on at the end. I love how the sales guy brags how good the product is how dependable, how high of ratings their vehicle is over all the others then when you are signing the papers they try to sell you a service plan for $1200 or higher to cover any repairs you might run into, wait, why do I need this if it is such a good car. My first visit I was their for 2 hours and my second visit for 4 hours. I believe they want you their a long time to wear you down. Get you to the point that you just want to get it done with. They are working with more than one client at a time both making you wait an incredible amount of time. My experience was so brutal I will never go their again. More

Felt like We didn't matter. Just Told us what we want to hear. Sales person flat out lied to us and didn't make good on documented promises. Worst experience ever. I will never go back and will advise every hear. Sales person flat out lied to us and didn't make good on documented promises. Worst experience ever. I will never go back and will advise everyone to avoid like the plague. More

I went to this dealership because they had great prices on their Website. When I arrived the sales person who helped me was very nice and I have no complaints with him. My issue is the practice Go Toyota on their Website. When I arrived the sales person who helped me was very nice and I have no complaints with him. My issue is the practice Go Toyota uses to lure people into the dealership. I was interested in purchasing a new Toyota Tundra. As I was looking online I found 3 that would fit my budget. When I arrived at the dealership I test drove a Tundra and really liked it but when it got down to talking price, I found out that the price on the Website is not in fact the price I was asked to pay. When I complained about it the response I received was that I, "should look at the * at the bottom of the page which states that prices may change without prior notice." Wow, talk about misleading and dishonest. I cannot believe that a company would use this statement to get out of honoring the price quoted online. I see from others who have posted reviews, that I am not the first this has happened to. I guess we really are in the times of consumer beware. I also cannot believe that in these day and times, big companies like Go Toyota are allowed to do this. Shame on you, Go Toyota, for being so misleading and dishonest! More

Asked to leave in car that had complete brake failure, three times in four days - they couldn't find problem and knew it wasn't fixed, bust asked us to drive it away and get it out og their hair????? W three times in four days - they couldn't find problem and knew it wasn't fixed, bust asked us to drive it away and get it out og their hair????? We have a 2007 Hybrid Camry. On Friday Oct 5th, while driving home from my work, my wife called me from a parking lot saying she just had a complete brake failure and had just experienced one the scariest moments of her life. Car was towed directly to Go Toyota. Car picked up falling day with roughly $250 bill for "brake light sensor". Car was not driven over the weekend. Monday Oct 8th, not six miles from home on way to work, same issue! Wife was able to safely goat off road into parking lot - NO BRAKES. Again, vehicle towed back to Go Toyota. We picked up car Monday evening, told an "adjustment was needed to recently installed brake light sensor". The very next day, Tues Oct 9th, you guessed it - complete, total brake failure AGAIN!! Car towed back..... needless to say some frustration mounting. We were given a rental car while our car was analyzed. Friday afternoon (10/12) we receive call to come get car. No problem could be found and they needed rental back. What do we do now????? Are you kidding me? Asked if he'd let his wife and family drive in that car knowing what he knows, the service manager said no he would not want that for his family - but they cant find anything wrong and needs us to come get it. Wow. I'm seriously at a loss - they KNOW the brakes continue to fail bust ask us to come get it - unfixed???? I have ZERO trust in that group - there are serious safety issues involved. Do NOT trust your family when Go Toyota service is involved. I guess we contact Toyota directly and ask who they have that CAN fix a Toyota, it surely isn't this dealership... More

I've been going to this dealership for several years and the service has been getting worse each year. Today, I had a 60k mile service done on my 08 FJ Cruiser and after reading through the work done, I end the service has been getting worse each year. Today, I had a 60k mile service done on my 08 FJ Cruiser and after reading through the work done, I ended up paying $348.00 for an oil change and rear differential fluid change. My air filter is an aftermarket K&N which I service myself, yet I was still charged $27 for the part + labor. I also did not need to have my tires rotated since my preferred tire company does that AND tire pressure check for free. Speaking of tire pressure checks, the warning light for the TPMS was on due to my spare being low. It was never addressed. The lubing of the door and hood hinges was obviously not done as they still have dry dirt on them. Everyone knows Toyota parts are overpriced, but in the past, their service has been great. Now, I feel like I need to hold their hand and make sure they do what they're supposed to be doing. Seriously! $348 for an oil change! Lesson learned. Good bye GO Toyota on Arapahoe. More

Thank you for your friendliness and courtesy. Arnold, Keith and Salim are exceptional and genuine human beings, who take care of their customers. Please be assured that running a business like this is Keith and Salim are exceptional and genuine human beings, who take care of their customers. Please be assured that running a business like this is about customer service, and I was taken care of very well. More

Pete was a pleasure to work with. We began the negotiation process online and he was responsive and fair. He did a great job of explaining the new car buying process at GO, and he was transparent negotiation process online and he was responsive and fair. He did a great job of explaining the new car buying process at GO, and he was transparent throughout. We agreed to what I feel is a good deal on the car, and we were very pleased with the entire process. I will definitely buy a car from Pete again and recommend him to friends in the market. Keep up the good work! More

When I purchased a used 4 Runner from Pete he recommended I get the Windshield Protection Program to go along with it. I took his advice and I am now VERY happy that I did, as my windshield suffered a chip I get the Windshield Protection Program to go along with it. I took his advice and I am now VERY happy that I did, as my windshield suffered a chip and subsequent crack during vacation last week. As a frequent traveler and resident of Colorado, it is a matter of WHEN, not just IF, my windshield would get chipped. Pete's advice was right on! More

Stay away from Go Toyota! They are not honest. I have never posted reviews on a website before, but I was so upset at Go Toyota' practices that I felt obligated to let people know. I was told that there never posted reviews on a website before, but I was so upset at Go Toyota' practices that I felt obligated to let people know. I was told that there were two used minivans meeting my price. When I arrived to test drive the minivans I was told that both minivans were sold the previous evening and that there were two trucks that were available at a price of $5,000 more than my budget. They used the cheaper minivans as a ploy to get me to the dealership. More

I bought a 2012 Sienna over two months ago. The car is great; the dealer experience has been abysmal. Here are the issues I have had: - took over 3 hours from the time I committed to buying the vehicl great; the dealer experience has been abysmal. Here are the issues I have had: - took over 3 hours from the time I committed to buying the vehicle to the time I left the dealership (I know. I was a fool for sticking around). -they over-charged me by $1,000 on the sales tax. I have still not been refunded this money -the salesperson told me he would remove the bike rack from my previous vehicle for me to pick-up later implying he would do this if I would give him only "excellent" marks on the customer service survey -the finance person (who also spent 20 minutes trying to convince me to buy an extended warranty despite me telling him "no" multiple times) neglected to have me sign one document that prevented me from registering my vehicle. I didn't learn this until I went to register the vehicle. The dealer knew this for two weeks, but did nothing about remedying the situation until I called about the missing document. They then took another three weeks to get this completed resulting in nearly $150 in fees and penalties from my county -I have placed about 10 calls with the dealer to speak with someone to get reimbursed for the $150 that were a result of their incompetence and have yet to be able to speak with a live person who can help me Don't know if my experience is an outlier, but I have been kicking myself in the butt for the past two months for not purchasing the Odyssey at the Honda dealer across the street. More