AutoNation Toyota Arapahoe

Jason and the rest of the dealership went out of their way to help me! Thank you!!!! way to help me! Thank you!!!! More

I'm leaving this honest, 1-star review based on my current experience. I will update if there is a satisfactory resolution. I was specifically asked to leave a 5-star review and handed a printout wh current experience. I will update if there is a satisfactory resolution. I was specifically asked to leave a 5-star review and handed a printout where to leave the review. I purchased a new 2023 Tacoma Trail on 8/26/2023. The overall purchase experience was mostly ordinary until I went to leave. When about to drive off I was connecting my phone to the features and an error message was displayed for connected services to enter a 6-digit authorization code that then moved to a message displaying, "This feature is not available on your vehicle." The Sales Associate, Ryan Foster, said that should not be the case and it should display a QR Code. He apologized and stated that since it was a Saturday the appropriate personnel to fix this were not available. He subsequently told me he would put it on a 'We Owe' form and would get it handled on Monday. I unfortunately trusted him and drove off. Later that evening he texted that someone should be able to come to my residence on Monday. That ended up not being the case and was told that the service department would contact me to schedule an appointment. That finally occurred on Tuesday, 8/29 at 4:48pm. The earliest appointment they could do is 9/7 at 8:30am; 12 days post purchase. Ryan is attempting to get me an earlier appointment but his follow-up has been subpar. I currently do not have the full operation of the vehicle I've purchased. Notes about specific individual interactions: Ryan Foster, Sales Associate, Sales -- Great personality, knowledgeable, good explanations, non-pressuring, quick, and friendly demeanor. -- Temporarily misplaced my $10k down-payment check. -- Caller ID does not come up with his name (Caller ID shows his mother [he told me]). Tayloy Keith, Sales Associate, Financing -- Nice gentleman, friendly approach. -- Initial paperwork that was presented was missing mileage and had to be reworked. -- Pressured for additional options/features after I had settled on a price with Ryan in sales -- When told I was staying with the agreed on payment he stated, "I'm just doing my job." -- Allowed for multiple interruptions into his office about salsa he made with 'Carolina Reaper' peppers. Adrian Paraschiv, General Manager -- Sent an e-mail on 8/27 asking how the visit was -- Responded that I was unhappy with the missing features and far out service appointment to fix the issue and to solicit help -- Did not respond to e-mail that was offering his assistance if needed More

Such poor service! ! I had made this appt a month ago and had to wait for 3 HOURS for a regular 20k mile oil change. One of the service reps handed me paperwork that sai ! I had made this appt a month ago and had to wait for 3 HOURS for a regular 20k mile oil change. One of the service reps handed me paperwork that said I had a “patched tire” - I didn’t even know I had a nail in my tire, they claimed to have fixed it but never indicated which tire had the nail in it. I had to tell that rep to go back to the technician and find out which tire it was. It’s almost as if they didn’t do a service at all. An oil change shouldn’t take 3 hours and at least be aware of the services provided when you had my vehicle. Expect to spend ALL DAY getting anything done here—I’m ready to take my car elsewhere. More

Fast and easy service visit. Andre Sabel kept me informed about the recommendations on my vehicle. Andre Sabel kept me informed about the recommendations on my vehicle. More

Friendly, organized, and very clean. Staff was very responsive and attentive to customers.. we would recommend them to future customers. Staff was very responsive and attentive to customers.. we would recommend them to future customers. More

Miguel estuvo atento an mis necesidades automotrices! !! Nuestro objetivo is de remedar tanto a Miguel como el concesionario a nuestros conocidos !! Nuestro objetivo is de remedar tanto a Miguel como el concesionario a nuestros conocidos More

Jason in service treats my car like his own. Not selling me things he wouldn’t do himself. Not selling me things he wouldn’t do himself. More

Really long line seemed intimidating. Was treated with respect, friendliness and efficiency. Oil change was completed in a speedy manner. Second recent visit for Spark Plug replacement we Was treated with respect, friendliness and efficiency. Oil change was completed in a speedy manner. Second recent visit for Spark Plug replacement went very well. Clowie kept me informed and answered all my questions and concerns. Very courteous, friendly and knowledgeable More

Very straightforward. Honest. Good communication. Car needed some maintenance work done, they took care of it - pleased. Honest. Good communication. Car needed some maintenance work done, they took care of it - pleased. More

I scheduled an appt to get an oil change, brake change and 100k miles inspection. Clowie and the service team were fantastic to work with. They were super communicative, provided insight into what options and 100k miles inspection. Clowie and the service team were fantastic to work with. They were super communicative, provided insight into what options I had for repairs and kept me in the loop on timing. We know our vehicle is in good hands and that's why we come here for our Highlander service needs More