AutoNation Toyota Arapahoe - Service Center

We had a terrible experience during the service. And will be looking for a different dealership to perform our next. And will be looking for a different dealership to perform our next. More

Received an email indicating that I should take my Prius Prime in for 15K mile maintenance because it had been 6 months since the 10K mile visit. The email included two phone numbers to call. Both resulte Prime in for 15K mile maintenance because it had been 6 months since the 10K mile visit. The email included two phone numbers to call. Both resulted in answering machines. Tried to make the appointment on my phone app, but it referred me to another phone number. Finally made appointment on Auto Nation web site, but it indicated, incorrectly, that it was my 10K mile visit and did not allow any change. I put the correct info in the comments section. When I arrived for the appointment, I was told that it would take 90 minutes. I made it clear that I would be waiting in the lobby for the car. After 90 minutes I went to check on the progress and found that it had been completed 1/2 hour earlier. They had left me a message on my phone, which I had not received, but did not bother to go to the lobby and let me know the car was ready. Other reps did let people know when their cars were ready. More

Top-drawer customer service in the maintenance department. Always on-time. Never a do-over. department. Always on-time. Never a do-over. More

The dealership is on time. I am satisfied with what they do. They could make it easier to schedule an appointment though. I am satisfied with what they do. They could make it easier to schedule an appointment though. More

Six weeks ago I started the process of getting a Sideview mirror replaced. I called several days in a row only to get in the queue for the parts department and then get kicked back to the initial greeting. I mirror replaced. I called several days in a row only to get in the queue for the parts department and then get kicked back to the initial greeting. I finally went into the parts department and they were able to order the part and he told me it would take two days and they would call me. Two weeks later I started calling to see if the part was even only to be put on hold three days in a row for 15 minutes and hung up on. So I went into the parts department to make an appointment which I was able to do for the following day and The service provider told me it would take about 20 minutes. I showed up the next day only to be informed that it was backed up and probably wouldn’t take 20 minutes which I said was fine. I said I would be waiting in the waiting room. Two 1/2 hours later I finally went out and asked about my car only to be told that I have been ready for an hour and didn’t I get a text. I did not get a text. No one even thought to come in and check and see if I was waiting.There was no apology or any sign of concern that I have been waiting so long. I will never go back to this dealership, it’s chaotic unfriendly and just a cluster to get any work done. The phone system is something that I heard someone else in the waiting room complaining about so that needs to be changed More

Excellent customer service , the employee that took care of my car was very kind . He explained very clearly what they were going to do on my car. Great communication , great service , I am very happy. T of my car was very kind . He explained very clearly what they were going to do on my car. Great communication , great service , I am very happy. Thank you. More

Communication with customer could be improved and follow through on your promises - don’t make your customer follow up several times to check on status through on your promises - don’t make your customer follow up several times to check on status More

Excellent customer service. Professionals that worked to keep our car in optimum shape. Thanks for your care. See you for our next service. Professionals that worked to keep our car in optimum shape. Thanks for your care. See you for our next service. More

Great service experience at Auto Nation Arapahoe. I had some concerns and Jez listened carefully, looked at my issue, gave me some systems training and all is good. Mt Highlander and Avalon have ne I had some concerns and Jez listened carefully, looked at my issue, gave me some systems training and all is good. Mt Highlander and Avalon have never been serviced anywhere else. More