AutoNation Toyota Arapahoe - Service Center

Great dealership. Knowledgeable personnel, and relatively fast service. I also think their diagnostics were spot on. I don't really like the upselling but I know how t Knowledgeable personnel, and relatively fast service. I also think their diagnostics were spot on. I don't really like the upselling but I know how to say no. My one MAJOR complaint is that it's impossible to get someone by phone, even the operator. This should not be happening. More

I have taken my car to be serviced here because I bought the service package when I bought my car. Every time I go in there is something that needs to be "fixed" that isn't covered by the warranty. This l the service package when I bought my car. Every time I go in there is something that needs to be "fixed" that isn't covered by the warranty. This last time I was addressed as "Babe" by the person who greeted me and took my car over to be serviced. During the servicing they took my lights off auto, turned my parking assist off and even changed my number 1 setting. Why? Also when I was told where my car was parked I walked out to find the plastic covering and paper on the floor, with no garbage nearby. Also I think it is time for them to replace the waiting room chairs, very uncomfortable and most of them look like they got them out of the garbage. More

They did a great job servicing my Tundra. They were thorough and communicated throughout the entire time. They were thorough and communicated throughout the entire time. More

We had a terrible experience during the service. And will be looking for a different dealership to perform our next. And will be looking for a different dealership to perform our next. More

Six weeks ago I started the process of getting a Sideview mirror replaced. I called several days in a row only to get in the queue for the parts department and then get kicked back to the initial greeting. I mirror replaced. I called several days in a row only to get in the queue for the parts department and then get kicked back to the initial greeting. I finally went into the parts department and they were able to order the part and he told me it would take two days and they would call me. Two weeks later I started calling to see if the part was even only to be put on hold three days in a row for 15 minutes and hung up on. So I went into the parts department to make an appointment which I was able to do for the following day and The service provider told me it would take about 20 minutes. I showed up the next day only to be informed that it was backed up and probably wouldn’t take 20 minutes which I said was fine. I said I would be waiting in the waiting room. Two 1/2 hours later I finally went out and asked about my car only to be told that I have been ready for an hour and didn’t I get a text. I did not get a text. No one even thought to come in and check and see if I was waiting.There was no apology or any sign of concern that I have been waiting so long. I will never go back to this dealership, it’s chaotic unfriendly and just a cluster to get any work done. The phone system is something that I heard someone else in the waiting room complaining about so that needs to be changed More

The dealership is on time. I am satisfied with what they do. They could make it easier to schedule an appointment though. I am satisfied with what they do. They could make it easier to schedule an appointment though. More

Received an email indicating that I should take my Prius Prime in for 15K mile maintenance because it had been 6 months since the 10K mile visit. The email included two phone numbers to call. Both resulte Prime in for 15K mile maintenance because it had been 6 months since the 10K mile visit. The email included two phone numbers to call. Both resulted in answering machines. Tried to make the appointment on my phone app, but it referred me to another phone number. Finally made appointment on Auto Nation web site, but it indicated, incorrectly, that it was my 10K mile visit and did not allow any change. I put the correct info in the comments section. When I arrived for the appointment, I was told that it would take 90 minutes. I made it clear that I would be waiting in the lobby for the car. After 90 minutes I went to check on the progress and found that it had been completed 1/2 hour earlier. They had left me a message on my phone, which I had not received, but did not bother to go to the lobby and let me know the car was ready. Other reps did let people know when their cars were ready. More

Top-drawer customer service in the maintenance department. Always on-time. Never a do-over. department. Always on-time. Never a do-over. More

Excellent customer service , the employee that took care of my car was very kind . He explained very clearly what they were going to do on my car. Great communication , great service , I am very happy. T of my car was very kind . He explained very clearly what they were going to do on my car. Great communication , great service , I am very happy. Thank you. More