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AutoNation Toyota Arapahoe - Service Center

Centennial, CO

4.7
1,771 Reviews

1,771 Reviews of AutoNation Toyota Arapahoe - Service Center

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August 11, 2022

I had paint work done in their buddy shop. The first attempt was not satisfactory. The buddy shop manager arranged to complete the work at no cost to me and provide a rental car. The paint wor More

by EW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lydia and Ben
Aug 16, 2022 -

AutoNation Toyota Arapahoe responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6111 -- we hope to hear from you soon.

August 09, 2022

You always take care of me, whatever my issue is. Jez is always friendly and knowledgeable about my 4Runner. Keep up the good work and excellent service. More

by milehighdozer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jez D.
Aug 12, 2022 -

AutoNation Toyota Arapahoe responded

Milehighdozer, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Arapahoe. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

August 09, 2022

Always take my Corolla there for servicing. Trust them for quality and efficiency. Never disappointed. More

by I don’t know
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall his name.
Aug 12, 2022 -

AutoNation Toyota Arapahoe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 08, 2022

The service department is top notch. They keep you informed as far as status. Quality work! More

by greghowell
Recommend Dealer
Yes
Employees Worked With
Entire device team
Aug 12, 2022 -

AutoNation Toyota Arapahoe responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 08, 2022

Disappointed that dealer set up an appointment for 1-1/2 hours and when I got there was told over $1000 of optional service was necessary and the visit would take much of a day (I had planned to wait at the More

by johnpowers669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service person
Aug 12, 2022 -

AutoNation Toyota Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6111. We hope to hear from you.

August 08, 2022

Service texts were dismissive and rude ordered the wrong parts. Only Nicole was the hero. More

by skeneteam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole Ocasio
Aug 12, 2022 -

AutoNation Toyota Arapahoe responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Arapahoe. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6111. We hope to hear from you.

Aug 12, 2022 -

skeneteam responded

Not sure what else you would like to know. I have another appointment next week to hopefully get the issue with the door finally repaired, the third visit,. I understand that the first tech left, but seriously, your service manager doesn't stay on top of that? Nicole has tried her best and offered me a free oil change last time, after they forgot to perform it. If I hadn't already waited 5 weeks for parts, first four weeks spent waiting for wrong parts, I would have gone somewhere else.

Aug 12, 2022 -

skeneteam responded

Well I just tried calling the number that you gave me to reach out to the general manager and I was hung up on twice you're shining like little stars today.

August 07, 2022

I liked my service agent Jason. Super nice and great guy! I was doing the 25,000 mile toyota care check-up and waiting for the check-up. It was around 1.5 hours. I think given they More

by gski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ledbetter
Aug 09, 2022 -

AutoNation Toyota Arapahoe responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 07, 2022

I tried to buy a truck from Auto Nation and their process was hard, not friendly, and seemed like they did not care about selling an auto. I ended up buying a truck from another Toyota dealer and now for my More

by mak20100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure
Aug 09, 2022 -

AutoNation Toyota Arapahoe responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Arapahoe take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6111. We hope to hear from you.

August 05, 2022

When I called and explained the situation the receptionist was so kind and helpful and let me know what I needed to do. Dropped the car off that night and called when they opened to do over the More

by fdanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William was the service rep that helped me and sorry to say didn't get the receptionist name
Aug 09, 2022 -

AutoNation Toyota Arapahoe responded

Hi Fdanders, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

August 05, 2022

Was greeted quickly and informed of the services they would be preforming on my car. Car was returned after 15,000 mile maintenance very quickly. More

by ttambur7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Aug 09, 2022 -

AutoNation Toyota Arapahoe responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

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