AutoNation Toyota Arapahoe - Service Center

Great help with questions . Always work with the same service manager ! Anthony is great would recommend him highly Always work with the same service manager ! Anthony is great would recommend him highly More

Always make an appointment and our RAV4 is taken right in for service after checking in. We were told that it would take 60 - 90 minutes this time. Received a text from Jason a few minutes before the 90 mi for service after checking in. We were told that it would take 60 - 90 minutes this time. Received a text from Jason a few minutes before the 90 minutes that the service was completed. Everyone was very courteous and explained any questions we had. The only complaint we have about the dealership, we waited in waiting room, was the horrible condition of the chairs in there. Very uncomfortable and padding in them totally broken down. Chairs in showroom in much better condition and much more comfortable. Other than that, we will continue to use AutoNation Toyota Arapahoe. More

Tony Ray is very easy to get along with. He isn't pushy or impatient. The dealership is clean and well organized with a comfortable waiting area. He isn't pushy or impatient. The dealership is clean and well organized with a comfortable waiting area. More

When I pulled into the service garage there was someone there to meet me. I asked for the car to be done in 90 minutes and it was. Good service there to meet me. I asked for the car to be done in 90 minutes and it was. Good service More

They are friendly and ready to help. The place is clean and inviting. You can seat comfortable with free work to get work done while waiting for your car to be ready The place is clean and inviting. You can seat comfortable with free work to get work done while waiting for your car to be ready More

My Servicing Appt started on time, was friendly and professional, was faster than I expected, done very well, and with the excellence and professionalism I expect (the Toyota way)!! professional, was faster than I expected, done very well, and with the excellence and professionalism I expect (the Toyota way)!! More

Called Service Dept to inquire on the phone about a brake issue I was having on our 2018 Highlander. I spoke with Bill (Grubb). I especially appreciated his straight forward explanation of what the i brake issue I was having on our 2018 Highlander. I spoke with Bill (Grubb). I especially appreciated his straight forward explanation of what the issues could be. Made an appointment and brought it in. Bill didn't try to oversell me on what needed to be done and got the job done. Applied coupon and got me out as promised. Will be back for future services. Jerry More

Nicole's service was excellent. The only thing that needs serious work is when you call into the Service Department, it's next to impossible to actually get someone on the phone to The only thing that needs serious work is when you call into the Service Department, it's next to impossible to actually get someone on the phone to speak with. Once you're in the Service Department their service is excellent. They know about trying to call in but don't have any way to fix it. More

My service agent was great. She was very welcoming and helpful. However, when I entered the service area, none of the service agents acknowledged me or greeted me. When I approa She was very welcoming and helpful. However, when I entered the service area, none of the service agents acknowledged me or greeted me. When I approached one, he seemed annoyed and bothered that I was asking for help and then referred me to someone else. Luckily, the woman who helped me knew how to give good customer service and kept me informed as I waited for my vehicle to be serviced. It seems to me that they could use customer service training to at least greet customers when they come in even if it's just to let them know they will be helped soon. More

Very professional in the overall manner of the dealership. Quick to inform customers that vehicle is completely and ready for pickup. dealership. Quick to inform customers that vehicle is completely and ready for pickup. More