AutoNation Toyota Arapahoe - Service Center

When I pulled into the service garage there was someone there to meet me. I asked for the car to be done in 90 minutes and it was. Good service there to meet me. I asked for the car to be done in 90 minutes and it was. Good service More

My Servicing Appt started on time, was friendly and professional, was faster than I expected, done very well, and with the excellence and professionalism I expect (the Toyota way)!! professional, was faster than I expected, done very well, and with the excellence and professionalism I expect (the Toyota way)!! More

Nicole's service was excellent. The only thing that needs serious work is when you call into the Service Department, it's next to impossible to actually get someone on the phone to The only thing that needs serious work is when you call into the Service Department, it's next to impossible to actually get someone on the phone to speak with. Once you're in the Service Department their service is excellent. They know about trying to call in but don't have any way to fix it. More

Called Service Dept to inquire on the phone about a brake issue I was having on our 2018 Highlander. I spoke with Bill (Grubb). I especially appreciated his straight forward explanation of what the i brake issue I was having on our 2018 Highlander. I spoke with Bill (Grubb). I especially appreciated his straight forward explanation of what the issues could be. Made an appointment and brought it in. Bill didn't try to oversell me on what needed to be done and got the job done. Applied coupon and got me out as promised. Will be back for future services. Jerry More

My service agent was great. She was very welcoming and helpful. However, when I entered the service area, none of the service agents acknowledged me or greeted me. When I approa She was very welcoming and helpful. However, when I entered the service area, none of the service agents acknowledged me or greeted me. When I approached one, he seemed annoyed and bothered that I was asking for help and then referred me to someone else. Luckily, the woman who helped me knew how to give good customer service and kept me informed as I waited for my vehicle to be serviced. It seems to me that they could use customer service training to at least greet customers when they come in even if it's just to let them know they will be helped soon. More

They were quick to service my car and had it ready for when I showed up to pick it up. I opted in for text message updates and was told I could communicate with my service manager. I received a text messa when I showed up to pick it up. I opted in for text message updates and was told I could communicate with my service manager. I received a text message that it was done, but didn't receive a response back when I asked which services were completed. I was just sent a picture of my care. it's a 2022 Camry that I bought from them, no one went over when the next scheduled warranty service needed to be scheduled, and what services they would do at that time. The sticker in my winder for the next oil change wasn't legible and looked like scribbles. I couldnt make out the date or mileage for the next oil change and they stuck it like 8 inches from the top of the windshiled 5 inches in from the side, which put it right in my line of view. It wasn't placed it the top left corner. Becuase of the placement of the sticker and not being able to read it, i just threw it away. More

I have always enjoyed my time at this dealership. Waiting room and bathrooms are always clean and the people are always professional and kind. Waiting room and bathrooms are always clean and the people are always professional and kind. More

Very professional in the overall manner of the dealership. Quick to inform customers that vehicle is completely and ready for pickup. dealership. Quick to inform customers that vehicle is completely and ready for pickup. More

My frustration was with the promise of a shuttle ride to work when we dropped off the car. When we scheduled the appointment I was told the shuttle would be available. When we dropped off the car there was work when we dropped off the car. When we scheduled the appointment I was told the shuttle would be available. When we dropped off the car there was a note that the shuttle driver would be back in 2 hours! And after numerous failed attempts to arrange the shuttle to pick me up from work to get my car I had to find a ride on my own again! All this for a recall repair! More

Thank you Jeremy for another good experience getting my car serviced. I like the communication through texting. Works really well! car serviced. I like the communication through texting. Works really well! More